Super hotel staff!!
Holland, MI was destination for family member funeral. Being older seniors, all were given ground floor rooms. We came in from Wisconsin & Illinois. We were given the privilege to check in early so that we could refresh ourselves before going to the afternoon & evening visitation of the funeral. Following day we checked out for the AM funeral service. One of our group forgot a sweater & shoes. When we arrived home in Wisconsin, & not yet aware of missing items, there was a message on the home phone from Katherine stating that the items had been left in the room & we should call to let them know how to send them to us. Afternoon, evening & AM staff members were all "warm" and we appreciated them. It's a special hotel.