Clarion Inn Florence, Florence

First the person checking me in answered the phone and instead of asking them to hold, she made me wait until the conversation was over. As soon as I walked into my room I smelled mold coming from the bathroom. The room was cold. The next day I was locked out of my room because my card was set to be good for one night even thought I had a four night reservation. They were out of several of their breakfast items. The breakfast items they did have were nothing special. I used the coffee maker to boil water to make tea and the water came out light brown meaning they obviously don't clean the appliance well. The temperature knob on the frigerator was non-existant so I couldn't turn it on to keep food in it. This place was a dump.

Joseph had been smoking marijuana, you need to have your employees drug-tested-RANDOMLY. Not cool, high and driving a van.

A GUY NAMED "JOSEPH" - BAD EXPERIENCE WITH HIM! WRONG JOB FOR HIM

Friendly and helpful staff. Breakfast bar is limited but okay, has everything u would want in the morning. Best thing was the free wi-fi. Gym is not something u'll want to use :s Not very clean and you need to follow them to change the sheets. The room was smelly, probably from pets

My friend and I stayed there on 7.1.o8 I would recommend this place and will be back. The staff expecially Joseph, Ashley and housekeeping was very nice and kind. I noticed today at the breakfast bar the sweet lady was very throughley cleaning everything from top to bottom. The pool was so clean also.

This hotel is now a CLARION, this is the worst place I have ever stayed! Staff is not accommodating, no maid service, breakfast bar had nothing on it worth eating but juice! UPPER MANAGEMENT, was rude, and insulting especially to the staff that works there. I could NEVER in good faith ever stay at this place again, I beleive to get employees to do a good job they should be trated with at least a little respect. This hotel is owned by Indians, and they have Absolutely NO RESPECT for anyone and are only interested in making as much money as possible. PLEASE NEVER STAY AT THIS HOTEL find one that is AMERICAN OWNED AND OPERATED!

the worst hotel i've ever been in! it was obvious that the problem was the mngmt esp the front desk management! recommendation:turn it into a bowling alley!!

Did not give me a non-smoking room, it was too cold, the towels were thin and worn out, there were rips in my sheets, no toiletries in the bathroom, dirty and disgusting. never again

THE IVY IS A NICE HOTEL WITH A KIND STAFF & NICE ROOMS BUT THE FRONT DESK AGENT, RITA, WASNT KIND TO HER COWORKERS AS THIS SHOULD BE NOT ONLY FOR THE GUESTS;THIS PUT A BAD TASTE IN MY MOUTH.

My husband is a pilot and we have had nothing but postive experiences here at Hotel Ivy. Late check-out, airline rates, free-stay incentive program, good breakfast, friendly staff, wireless internet, and a great shuttle service. Yes it's not the Four Seasons, but here you get plenty for your money. A+