Comfort Inn Waukegan, Waukegan

Be Very Very Careful when making reservations at this hotel. They have no reservations to quoting cheaper prices over the phone than what they will actually charge. I STRONGLY encourage anyone forced to make a reservation here to get a written/signed copy of the quote. Otherwise you may be charged twice the rate. The Management has Zero desire to resolve conflicts. It is a filthy shame that this hotel has the oppurtunity to take advantage of the families of NTC Graduates. NTC should take appropriate action to disuade graduate guests from staying in this hotel. The only positive is the location is close to the NTC, which is unfortunate because it gives this hotel a premium oppurtunity to take advantage of Recruit Graduate's Families. I can also confirm a previous review about the room condition and general filth. That is an accurate depiction of the current hotel conditions.

Well this hotel was great, they have new management and a total renovation done. Wow the rooms were great. triple A was there inspecting and I over heard the inspector from triple A even say "this is an exceptional clean hotel", and the staff was so friendly. This is my hotel whenever i am in the chicago milwaukee area!

I liked the fact that the rooms had been remodeled, however the flat screen was not properly wired so the television fizzed, and the bathroom was not properly cleaned, there was trash from the previous people. They also tried to charge my credit card twice! On the morning we went down to breakfast the man who was putting it out did not wear plastic gloves he just put his dirty hands on the food! I do have to say though there was a front desk attendant named Gaby, she was the best at trying to make our stay as pleasant as she could!

They overbooked and we ended up staying at one of the worst rooms i've ever stayed at. They were horrible. Do yourself a favor and find another place to stay.