Poor service. Not worth of 4 stars by all measure
By A Yahoo! Contributor, 11/23/07
Like the other posting, the only thing impressed us is the entrance and the lobby scene. Immediately entering the hotel, what bothered me most was the cold face from the receptionist, and not so helpful conceirge (although they seem to be proud of it as its website keeps saying " contact our ceocerige for program arragnement") Just a few examples, prior to our arrival, I briefly exchange the emails with the concerige and asked for reserving the Thanksgiving dinner but upon our arrival, there is nothing ordered of course and the dinners were completely booked. The other thing was, we also reserved kids club activities posting on their web,only to know that this activity is not regular, and they will notify us whether this will happen 24 hs in advance (or at least the night before?). Well, at the time I thought this was not good but at least acceptable. Then you know what- we got the notice few minutes before the club started. The lady said, " The club will start in a few minutes. Please make a decision. Anyway, we got a waiting list here if you decide not coming."
At the first night, we found a mouse running in our room. I called the front desk, and she said "oh, This is not unusual. You are in the forest. But, we can send our engineer over if you would like to." As if she is doing us a favor.
Sorry at this moment, I really have less positive thing to recomment Tenaya Lodge -- The Thanksgiving week turned out to be a disaster with Tenaya Lodge. If you're only staying here for the easy access to Southern part of Yosemite, then it's probably fine.Their rooms are reasonably clean, and the food are ok. (the breakfast buffet has about 30 min wait time around 9 am. though) However, I would not recommend anyone to stay with it if it was drawn by their seemingly fun activity program. As it turned out being ineffective due to the poor management.