Worst Ever
For 317 dollars per night,plus tax, plus parking, I expected a better room, better service, and a more enjoyable stay.
We booked a water view room with 2 queen beds for my husband, my son and myself. Waterview? If I craned my neck I could just about see the kiddie pool. That wouldn't have bothered me, after all I didn't go to Florida to look at it through a window. However the room was very small, the beds took up most of it.
There was a table with 2 chairs, but the table was so cluttered with the phone, internet, lamp, magazine rack full of useless phamplets etc that there was no room to use the table.
The bathroom was so small it did not even contain a sink or a mirror. There was no counter space at all to put our toiletries etc.The tv only got 23 channels and at least 4 of them were hotel info channels. The website claimed all rooms had a flat screen tv. Ours sure didn't.
As for the service, or should I say lack of, there were 2 days I had to ask for towels because we didn't get any. There was one day that not only did the housekeeper not empty our trash but she brought in more and left it behind!
Our first day there we asked for valet parking, which incidently you pay through the nose for, but self parking isn't much cheaper.
When we came back to the hotel that night, there were no valets there and we had to self park anyway and walk quite a long distance. Valet parking claims to be available 24 hours per day... well not so. I made them remove the valet charge.
As for the mini bar, it was not restocked one time durring our entire 9 days there. I used the milk for my coffee and it was never replaced. The second time I asked for it to be replaced they sent someone up from room service with a pitcher of milk and glasses! I said NO that will NOT fit in the mini bar and I had better not get a bill for room service! They said someone would be right back to restock it, well nobody ever came. The next day we used the orange juice, which was never restocked either.
After 4 days I bought my own at walgreens and put it in the mini bar.
The next thing I know we come back to the room and there is a note by the mini bar that we are being charged 30 dollars for removing their items and replacing them with our own. Excuse me???? I only removed what I used, and I asked a dozen times for it to be replaced! Oh they also claim the minibar is not cold enough to keep milk and juice.... funny it is cold enough to keep theirs at 4 bucks each. Anyway I made them remove that charge.
Funny they can send someone to peep in the mini bar to see if I have put anything in it but they can not restock it.
Next day when we come back to the room the red light on the phone is blinking that we have a message. The message was "you have been fined 100 dollars for smoking in a non smoking room"
What??? who asked you to put me in anon smoking room I said?? I never asked for one! and you can not charge me 100 bucks when I was not even told. I told them get someone to carry my luggage to my "smoking room" But then they decided I should just smoker where I was. It seems there were no waterview rooms that allow smoking. Smokers are too lowly to have a view of the kiddie pool I guess.
I tried to mail some film while I was there but it wouldn't fit their tiny mail slot. The concierge offered to take it and send it out in the morning with their outgoing mail. It was all addressed, and ready to go. 10 days later a ups truck left it at my home. Instead of mailing it they paid UPS deliver it to my home. Not exactly the brightest group of people I have ever met.
I know all 3 hotels are the same owner but the last 2 times before this one we stayed at the hard rock and the service was much better and the rooms were normal sized. We just thought it would be nice to stay at the "new" hotel this time. What a waste of money. I will never stay there again.
