Horrid service
Ok, so we arive at the hotel. I'm very impressed with the attmosphere, the place looks great and the staff was very pleasant. Well, pleasant is the only thing they are. The valet parking is 20, self parking 15. We went to our room after paying a good 65 in advance for self parking the 4 days we would stay.
We go to our room, and it's very clean, very nice, except for the huge water stain from the air conditioner that was leaking. So we call the front desk, and tell them that there is a huge wet spot. They said that they would send someone right on up there. and never did. So we come back and the maid calls the desk because the floor is wet. They still didn't come. So we put down a note saying, "Big wet spot here!" pointing to the spot. Nobody came. The next day they call us at about 8 saying that we need to change rooms immeadiantly, because the leak is spreading. So we were ticked. And we go to move rooms, but we can't use a luggage cart because thats a liability. So we had to tip the guy to get a waterfront room. If we squinted, we could just see a tiny sliver of the pool past the huge palm tree planted right in front of the window.
The "complementary" fridge was locked up so we couldn't use it, and the customer serviace was horrable. The lady at the ice cream stand would handle your food after touching money, with no gloves or anything. The people working there obviously have no training, because it took 4 people to set up a table.
The managment did not alert the employes at the Harry Potter theme park that they would be letting their customers in at 6, because the workers showed up at 7:30. Managment also gave us a free early checkout, usless because we left the hotel a day early, and a free breakfast, which they then refused to change to lunch.
The prices for everything are through the roof, and the health room was empty because you have to pay 10 dollors to get in. They add a 18% Balla charge for a group of 4, and a caricature in the hotel costs 60 for two and in the park it's 30 for two.
The location wasn't wonderful, but wasn't bad, either. You could take a very long walk to city walk and go from there, so it was fairly easy to get into the park. You do have to pay to hop between parks, even though the tickets for both came in the package we bought.
All in all, it's a rediculously high priced hotel with a manager that doesn't have a clue and is as greedy as a pig.