Comfort Suites South Padre Island, South Padre Island

FIrst i would like to start by saying that everyone in the hotel in incompetent! the room smelled of spoiled food, only had 4 towels for a room that slept 8, and the staff was not friendly! we checked out the 4th of july and the bill was 1000.00 i noticed an additional charge of 13.74 so i thought oh it will drop off, well it never did so i called and she lady told me that it was for a stained towel. okay well we didnt have anything in the room to stain a towel with. so i asked what was it stained with. she replied oh i dont know. so i asked ot speek with a manager, she replied no i cant do that! so this BS. the charged me for a stained towel that you have no what it was with, and i asked how do you know that it came from my room, she said well we just know! YEAH RIGHT! SO I ASKED FOR THE TOWEL AND SHE SAID I CAN EMAIL IT TO YOU! R U KIDDING ME EMAIL IT TO ME! NO EDUACTION IS BEING SHOWN ON HER PART! . THIS HOTEL WAS AWFUL I WOULD NEVER ALLOW MY FAMILY TO STAY IN A NASTY HOTEL LIKE THIS! I STILL HAVE YET TO SPEAK WITH A MANAGER ABOUT THIS. THEY WONT RETURN MY CALL!

First of all the girl at the front desk looks like a prostitute that needs to take out her nasty tongue ring and loose the attitude. The so called manager was too busy texting on her cell phone to even bother greeting our party. When we arrived to our rooms on the second floor there was mold coming from the vents and it was hot!!!!! We walked into our rooms from the only elevator in the building and walked right back out. The sheets were dirty along with the bathrooms. We called the front desk and they sent up the only maid which was wearing a tee shirt and sweat pants, who then had the head maid who was also the so called manager tell us that we put the hair in the drain and dirtied the mirrors. Mind you we had only been there a matter of minutes. After being moved once and separated from our group my husband and I were moved to the fourth floor where when I pulled back the sheets and discovered it infested with spiders. I almost lost my lunch. The walls were dirty and very damaged, the air vents were covered in mold and there very 50% of the light bulbs out in the room. IN the three days we stayed in the room it was never cleaned, nor the sheets changed, and when we asked for towels we had to go downstairs in the only elevator we shared with the whole hotel to get them. When we tried to ask to cancel our last two days they refused and told us we were under contract and would have to pay for at least two of the nights! Unacceptable!!! This hotel is a house full of dirt, grime, and diseases! It is also not beach front like promised on their web page. You have to cross a busy street and go through a parking lot that says no beach access!!! You also share the pool with a neighboring hotel, which the pool isn’t even worth swimming in due to the poor lake of maintenance!!! I photo proof of the nastiness of this hotel and plan to keep it for any traveler who wants to know more about the filthy hotel! For 160.00 a night I could have found a much better hotel with people who actually care if people come back!!!!! Thanks comfort suites for an awful experience!! I will never go to another one of your hotels again!

Spotted this place while driving down the boulevard looking for lodging. Almost missed hotel, because it’s not on the "beaten path". Staff very friendly, polite and courteous. We stayed in the family room which was clean, spacious and perfect for us. Walk to the beach was more like a "trek" to the beach. But once there it was well worth it. Breakfast was hot and fresh. Great family environment.

I spent 4 nights here after i left they charged my account 530 dollars they said i stole 2 pillows we had 6 when we got there when we left there was still 6 but they said the was only 2 then they charged me for smoking i dont even smoke they charged me for writing on a chair that i did not even write on when i called to disscus this with the manager she would not even get on the phone with me the pictures they have on the net make the room look big its not even the outside pool area is not big we had to keep getting our key card redone becuase they wouldnt work we tried to get the owners number from them and they would not give it to us sounds like to me they are doing things they shouldnt be doing so if you dont want to get screwed go to a differ hotel paying what i had to pay a night was not worth it

I have been back 2x in a row and about to make it a third year. Nice front desk staff. Very hekpful. Yeah, you have to walk to the beach; so are most of the other properties that scream beach-front properties.

Rooms were booked by friends for three couples. I fell ill with the flu on Friday prior to our planned Sunday arrival. I called the reservation service early Saturday to cancel our reservation, as it was clear I would not be able to attend, and I was told there would be no cancellation charge. Other members of the group attended as planned. When our credit card statement was received, we were billed for the room. I protested via phone on two occasions with two different local hotel management personnel, who both promised to research the situation and get back in touch. Neither did. I wrote the owner of Comfort Suites describing the situation and pleaded for him/her to do the right thing and honor the "no cancellation charge" assurance I had been given. I have not heard from him/her either. No attempt to get back in touch, no explanation, no nothing. Clearly, their view is "we've got your money, what is there to talk about?" WOULD YOU STAY HERE?? Allan Schoeneberg

i had previously stayed at another comfort suites in houston ad by far this s the bet hotel yet. i would definetly come back!

Just got back from what was to be a 2 night stay, thank goodness for tropical storm. We checked in @ 6:30 pm, asked how close was the beach, manager checked us in said 120 yards, not so my daugher took off to take my grandaugthers to walk the beach, when they returned my daugther said it was more than 120 yards, she walks everyday and said it's a walk to the beach, you had to go pass another building that was blocking our view. We had a suite, but it was not a good one they certaining in need of new carpet and the desk chair was broken, and the floor plan? weird, the whirlpool tub /shower combo? internet service couldn't connect. SO THANK Goodness for tropical storm ERIN,we checkrd out the very next morning after we had some of what they called breakfast, the only good thing was the make yor self waffles, the sauage and gravy was cold ,the double toaster, one side burnt the bagel, the other barely warmed the toast. We stayed on the second floor and had a family with a bunch of kids that stayed up all night running up and down the halls until 2:45 am when finally my daugther opened the door and said something to them, needless to say when we when down for breakfast I slammedour door shut and then again on returning for or baggage and the final slam as we left, sweet revenge lol. It certaining wasn't worth the $200.00 a night.

After making reservations at another hotel and discovering it was a dump we checked into the Comfort Suites. The hotel is older and they are going to be redoing the hotel soon. The staff was outstanding. We have stayed at much pricier hotels including the Ritz. Neal and his staff went out of their way to help in any manner. Neal even offered to come to the room to help get my lptop working. It was our first trip to Padre. We will definately return to this hotel. Excellent job Neal and everyone there!

If your expecting a beach property, forget it. It does, however, have a private gated sidewalk that connects the beach, but your in for a 250-300 yard walk past this hotel through an alley, past a condo complex and finally you can see the Gulf. Now, for the bay or partial bay view. I have to admit that I did have a partial bay view. I looked out of my window to the west and hadgreat view of McDonalds golden arches glistening in the sunset. Needless to say, I was quite awestruck. But, looking beyond that, across the gulf blvd., past all of the retail establishments and then a few more blocks was the bay. It could barely be seen from my 2nd story room between buildings. They got my rooms smoking preference wrong so I had to change rooms. It appeared that people had stamped out there cigs on the carpet. They left huge burn holes in the carpet I moved to the 4th (top) floor with an eastern view this time. I thought that,just maybe,I would be able to see the Gulf. By looking between condos I could actually see the Gulf of Mexico. On a positive note, however, the rooms had great high speed internet access. They also had great cable television. The manager was great. He reimbursed my credit card for half my room rate. He was very much aware of the misleading advertisement. I left a pair of $190 sunglasses in my room. I called the day after I got home and the desk clerk checked and found them. It has only been10days but still haven't recieved them. The great thing is that he actually found them and none of the employees walked off with them. That's terrible to say, but this day and time? Honest to God, I wish that I had stayed at the Days Inn by the airport in Harlingen.