Hilton Lac-Leamy, Gatineau

In all the places I've travelled, no place has ever impressed me like this one..... the beauty, the service, the enormous amount of htings to do.. Thank you! WE are actually coming back from Alberta to spend out firstyear anniversary there!

like evry thing dislike none verry classe and a verry good service nice suites nice site good room service good securite ans lot of activite on site

While the Hilton Lac-Leamy hotel is great I would not recommend their Spa service - Amerispa. I found the manager of this Amerispa to be unfriendly & unapologetic, and encountered poor service across my entire experience as follows: 1) Called attempting to book an appointment but had to leave a message. 2 days later I had to call back and ask why no returned my call, only to be told the manager was away and only she had the password to the voice mail. I should have known from this alone. 2) When I finally got someone that could book a time they couldn't accomodate the dates or time I wanted within a week (understandable) so I decided to retry in the near future. Their gift certificate ($200) recieved as a birthday gift last year, expire at the end of 1 year. 3) When I retried I was booked for a 9am and was told in blunt language that should I cancel within 24hr the full gift certificate would be void. To my suprise I received a call later that day to say they had made a mistake and they had no appt. for 9am, would 10am be ok. I agreed. 4) The morning of my appt I received an unapologtic call from the "manager" Vanessa Spingle and was told someone called in sick and that they could take me at noon, or I'd have to rebook. I decided to take the noon time slot given my experience in attempting to book so far. Do you think I could charge them $200 for cancelling withing 24 hrs? 5) At the end of my massage by a competent and nice girl that only spoke French, I provide the receptionist a $20 tip to give her. The receptionist at the time happened to be the manager Vanessa, who proceeded to tell me I'd selected an aromatic oil and that it would cost $10 extra. When I indicated I was not made aware of this and further, that I should not be charged given the inconveniences I encountered with her for the changed appointment times ... she proceeded to say "Oh well, the girl gets the extra $10 for the oil anyway, I'll just take it off her tip". WOW what an apalling lack of customer service skills by the spa's "manager" and to top it off her demeaner was snobbish, not once did she apologize for my inconvenince, and implied by her taking $10 off a staff's tip that it is ok for their staff not to properly inform clients of extra costs. Needless to say, while the services I received that day were "fine" I will never return as a result of the poor customer service experience and would strongly advise anyone thinking of using this specific hotels Spa service to go elsewhere. I rec'd the impression that clients using gift certificate are not as important as a paying hotel guest (ie they already received their $ so they don't really care).

We stayed at the Hilton Lac-Leamy for this past New Years Eve weekend. We had an unbelievable time during our stay. If you stay at this hotel, you literally can stay within the complex for your entire stay and never be bored. The hotel has everything imaginable: three restaurants, a casino, a spa, shopping, etc. The room was beautiful and the ambiance of the hotel was lovely. It also had a magnificent view of the city of Ottawa from the majority of the rooms. I would definitely recommend this hotel to anyone looking to travel to Ottawa.

Hotel was great and I would stay there again. Clean and extremely well maintained. Room was great except the bed near the window caught a wicked downdraft from the HVAC system. Only other thing is if you are staying there and doing business on the Ottawa side of the river don't plan on getting across the bridge anytime around rush hour. Also, stay away from the breakfast buffet. Expensive (on par for what 5 stars charge) but the food was 2 star at best.

The staff and condition of the hotel is a compliment to management. Felt as though we were VIP guests even though we were not. Would recommend this to any friend visiting the Ottawa area.

Food is overpriced, sofa pullout, springy and smells of 'urine', poor bed placement in Suites next to door with large gap to allow light in from hallway. Walls made of paper, hear neighbors partying.Heating system in suite 'whistles; and 'clunks' at night.Indoor pool not heated and cold. Staff disorganized with staff at adjoining casino when dealing with various issues. Hotel is showing its age(10 years)