BEST WESTERN PLUS Newark Airport West, Newark

Okay. There a reason there are terrible reviews for this hotel and it's too bad because the property is nice, the rooms decent size and breakfast good. Location is terrible next to some industrial trucking company. It cost $20.00 by cab instead of $10 to get to Newark penn station. We stayed there 4 nights. The heater made loud noise every time it came on. Toilet ran every time your flush and I asked front desk to come repair it and it was never repaired. I had to open top of toilet every time someone flushed to put the flap down. Maids don't give new coffee, creamer glasses. I asked for blanket first night never got it till the 4th night. The final blow was when I checked out the front desk clerk was clueless and tried to charge me for three nights when i had prepaid. I gave clerk the proof of payment and she still did not get it. I got upset when the clerk told me to calm down in a rude patronizing way. I spent 30 minutes on bestwestern customer service to get resolved. Never got apology from owner Mr. Patel. I gave her my paperwork showing her I prepaid and she still told me that I needed to pay again for three nights. I was so upset when i left the place because they tried to double charge me i just took a cab instead of the free one. Long story short the worst hotel experience I have ever had!!!!!! Stay away!!!!!!!!! I sent long letter to legal and to Joshi the mgr telling them if it were not so time consuming I would file a lawsuit for harrassment as my teenage kids were with me and they felt like we were kicked out of the hotel.

We stayed in room 301. It was newly renovated, very tastefully done in golden browns and black, clean, and the sheets were fabulous. All was very clean. Very hospitable folks at front desk. Definately would stay again.

Mike Rowe sould do a show in this place. We get to the hotel and they have no parking space. It took them over an hour to get us into a spot next to the entrace that was in the driving lane (Fire haz). after that we went to the room and it was like something out of an 80's truck stop. It smelled of mold and the bathroom floor was dirty with hair and soap scum. Braved the night did not shower and left at first light. After I loaded the car I went back in to get the family and I see the Hotel Van hit my car in the front leaving a big scratch and dent next to the head light. I tell the front desk and they just walk away. The "manager" comes out and said to call a number and they would fix it... Well I called the number and was told that they where not responable for the damage. I later talked to that persons manager who told me to send in the paper work from the body shop and they would send me a check for the repair. Well here we are a year later and no check. What a place.

We stayed there over Thanksgiving. The hotel's website failed to mention that it was under construction and that the parking was VERY limited and that you may run the risk of getting your car hit. The hot buffett breakfast was ok nothing to brag about, the area where the food is served was not well maintained nor very clean. The breakfast area then serves as the bar and restaruant after 5pm. This was not a pleasant stay, it was however very close to NYC and that was more of the perk. It was not easily accessible from the highway and a bit confusing to get to. It almost appeared that you are heading to a dump to reach the hotel. The room was nice, the face towels were extremely hard and rough to use. The front desk staff was pleasant and the shuttle drivers were helpful, other then these few things not even a free night stay would bring me back to this hotel. There are several hotels around the Newark Airport and I think you would be able to find something just a bit nicer to stay at.

place is beyond dirty- pass the point of "we are under construction"! the employee working the overnite was a complete and total prick! i had to switch rooms as the bed was dirty...with fresh stains! i wouldn't put most of my worst enemies here! LOOK AROUND before STAYING HERE!

they are not honest people, car damaged and did nothing about it(never told us). waited for a week from the managed MJ and was told to call my insurance company, not there responsibility. will never stay there, it is in a dumpy area. the place smelled damp and mossy.the beds were to soft .

If you're traveling and expect a "Ritz Carlton" experience... get a room at the Ritz. However, if you're looking for an affordable place to stay while away from home, I've found Best Western to be a great choice. Newark Airport West was no exception. Scrolling below this review, you'll see some negative comments, and I think it best to address those, as I can say that almost all of the negatives expressed did not apply to me. My stay was in one of the rooms with two queen-sized bed. The hallway did have a slight antiseptic smell to it... but this is something you want, as it indicates recent and appropriate cleaning. It was not so heavy as to be oppressive or dangerous. It's the same smell you get if you clean your bathroom properly. The room itself was very clean, new sheets, new towels, everything fresh and just as I expected it. While I was there, the staff respected my privacy, and when I left the 'do not disturb' sign up, nothing was moved or changed when I came home (which is something I have not experienced at other hotels -- nothing quite like coming back to find your windows open displaying your laptop setup). I appreciated the fact that they only entered the room when I specifically indicated a need for housekeeping. The shuttle worked like clockwork. There were four free shuttle rides to Penn Station Newark in the morning, and four back, but you could also set up a ride to take you there or pick you up on the half hour any time between those times. There were during my visit three active shuttles that I saw. The one time I had an issue with a shuttle pickup (due not to their fault, but the fault of an inconsiderate guest who had NOT called in beforehand who took my ride and left me stranded), they sent a driver outside the standard schedule to get me -- and did not charge me a cent. Complaints about the staff seem horridly unfounded. Based on personal observation, I would hazard to guess that the people who had unpleasant interactions with staff had such as a direct result of their treatment of said staff. By the end of my staff, most of the day staff knew me by name, were aware of what I had been up to, and were swapping stories with me. Many travelers seem to forget that the golden rule to get good service is simple: Treat the help like human beings, not like servants, and they'll do well by you. The AM breakfast, by the way, is a buffet-style continental breakfast, with eggs, bacon and sausage, potatoes, waffles, cereal, yogurt, coffee, milk, juices, bagels, toast, etc. This is not the typical poor excuse for a breakfast you typically find (the sort that things a few day old pastries will get you by)... this is a full meal. Definite bonus for that, since it comes with the stay. Now, there were three negatives to all of this experience: 1) The television had basic satellite broadcasting, but did not come with a channel guide (a very minor thing), 2) The locale is a bit out of the way, and very few delivery services will come out to you (ask at the desk for their numbers), so either bring in or buy your meals because, 3) the restaurant, while serving decent food, has somewhat dismal hours and is definitely overpriced for the quality of the food, and the cost for spirits was embarrassing. That said, the staff was pleasant in the bar/restaurant, and that almost made up for it. Overall, I truly appreciated my experience there, and want to give my encouragement to those who are looking for an economical stay close to NYC proper.

I really enjoyed this motel. It was very clean and the staff was very helpful. The beds were very comfortable and the room and sheets were very clean. I did not have any problems with my stay. It is difficult to locate. Became lost intitally. The motel is in an industrial area so be aware that the outside area is not indicative of the motel. I will stay here again.

We have used this hotel for the last few years prior to vacations as an easy place to leave our car and get to the airport. We have not been disappointed! I don't know why so many people commented on poor service, we have been treated extremely well. The rooms are decent, not anything to write home about, but they are neat and clean and the price is right. Nowhere to go if you are planning on staying for a few days, but a great option for park and fly. Suits the needs of business travelers and people who just want to avoid the travel when heading out of Newark airport. One suggestions for fellow travelers...call the hotel as soon as you land as it does take a while for them to get the shuttle to the airport on your return, no issues getting to the airport!

Firstly the hotel and the service was good. Secondly, I reserved this Newark Best Western for one night with the park and fly option for 10 days. When I arrive at the hotel, I was oblige to let the keys to the valets and signe a form. He had to manage about 100 cars in a parking lot for maybe 40. When the valet took my car he let it run at least 1/2 hour in the middle of the parking without surveillance. Even if my car is not an expensive car, I was terrified how they were managing the parking lot: it's incrédible. I left the hotel the day after for vacation and when I came back, my new Ford escape 2009 had been dammaged on the right fender. 800$ of dammage estimated by body shoop. I noticed dammages when they brought the car in front of the office and they told me : we will pay. For two month, I tried to be reimbursed for the 800$ dammages. At the begining they said provide us an estimate then we are going to pay you. Finaly in may they wrote me a letter saying : We would like to add our apologies to those already expressed for the loss you indicate occurred at the Best Western Newark Airport West.. Our Hotel takes every reasonable precaution to safeguard the personal property of our Guests.However, I hope you will understand that the general public has access to our Hotel and we are unable to guarantee against the loss or theft of the property of our Guests. The fact that no operator of facilities that are open to the general public can guarantee against such loss is reflected in the Innkeepers’ Laws of the various states and/or provinces and the laws which limit the liability of common carriers and other companies whose facilities are open to the General public. At Check In you signed a waiver that clearly states that "Best Western assumes no responsibility for Theft or Damages". Our insurance denied the claim due to sign waiver. Many Auto Insurance policies provide coverage for such losses; you may want to consult with your insurance company to determine if there is coverage for your loss. Than they say : I would like to offer you a COMPLIMENTARY Park & Fly Package on your next trip with a Free Upgrade to a Jacuzzi Suite, which values at $309.99. I realize that this letter will not compensate you for your disappointment or distress over your loss, but I sincerely hope that you will accept it as a reasonable explanation of our position. The Best Western Customer Relations wrote me that : We sincerely apologize for not meeting your expectations. Conclusion: You should never put your signature on a waiver, further more when the hotel keeps the keys in order to move it when your not there. Park your car in a reliable hotel and if you realise that the parking will be too small, for the love of your car, quit and take an other hotel. I think that Best Western has missed the boat to make the demonstration that it's a reliable chain. I am traveling across america many times a year but I still have a good memory. I have lost confidence in the chaine Best Western and they will lost my patronage. I did not accepted the $309.99 room because I can not affort to be dammaged an other time. I am positive that my story could help you to make your decision when you will choose a park and fly pacage even if it's not written in an excellent english.