Barcelo Maya Tropical, Solidaridad

Overall a nice resort but we had a few problems. 1) The biggest problem we had was that we had $300 stolen out of the safe. After what was supposed to be a three day investigation, still no answers. The safe was obviously malfunctioning yet they said there was no proof that money had been stolen. There is an air of good security, but after dealing extensively with that department, it is definitely more appearnce than actuality. 2) A good portion of our wedding party came home with the worst Montezuma's revenge ever. We figured out the only place we had in common that we all ate/drank was the resort. Including our 90 yr old grandmother that never left the resort. 3) We were given a room with two beds instead of a king size bed. When we requested a new room it took two days for anyone to respond. We didn't bother to change rooms at that point. Overall I would say; if you're a wowan traveling alone, definitely get a room above the ground floor. Keep your guard up even within the resort.

We just returned from the resort on tuesday and had an amazing time. We found everthing to be great. The beach was so beautiful and the staff rocked. Our room was comfortable and clean. This is our third time to this area and this was the best so far. We really enjoyed the food and had such a wide selection. Taking a taxi into Playa was so worth it I wish we could have gone one more time. Will go back for sure.

When we arrived at our room we noticed there was no electric outlet by the bed. My wife has a sleep apnea machine she needs to have plugged in at night so we asked the desk attendant for an extension cord and she said come back tomorrow and that she would ask maintenance. We were told the next day that the 3 extension cords that they had were being used and we should go buy one at the Walmart in Playa Del Carmen. So we rented a car from Buster rental on Barcelo's property and when we tryed to use it, the car was dead. Buster offered us another vehicle but the tires were bald and i declined. Buster refused to give me my money back. Except for these two things our vacation here was very good. I hope this helps someone that's thinking about renting a car here to have there head examined first.

Beautiful place. Amazing views. Incredible pool. Fantastic beach/ocean views. Staff service was beyond terrible. If you can handle getting your own utensils, drinks, and pretty much whatever you need, then this is a great place for you. Personally, although the water is not near as clear, the service in Puerto Vallarta on the Pacific side is 50-1 better. My only knock on this place is that it's a self-service resort. Otherwise it's top notch!

Absolutly beautiful. I dont understand the negative comments that have been posted. The place was spotless, the service was fantasti. The beach, pools, catamarans everything was great (OK my steak at Captain Morgan's was not that good) but the lobster, octopus and bouillabaise at the seafood restaurant more than made up for it. For and all inclusive I was very impressed. And our Apple Vacations rep, Marco, was very helpful. But if you want to go to Tulum just walk across the street (RT 307) and a bus (van) comes by every five minutes and takes you there for $2 USD.

It took a 3 hr bus ride to get to the resort (we were the last resort). The beach and the pools were beautiful, but the staff was not freindly. The trip was supposed to be all inclusive, but you could only eat at the two buffets and you got 1 free pass to eat at 1 of the resturants, other than that you had to pay to eat at the others. The beds are hard as concrete, and you have to pay if you want certain drinks, like Malibu(which I didn't think was top shelf)

My Husband and I just returned from the Barcelo Maya Beach resort two days ago. The trip was booked through Funjet (through our travel agent) which made the vacation completely carefree. Despite United Airlines loosing both of my husbands checked bags (and when they did show up after 2 days a bag was destroyed with half of the contents missing) we had an excellent vacation. The funjet rep that was at the hotel was very helpful throughout the entire ordeal. We stayed in just a regular room with a king size bed, which already had a pad on it so it was a little stiff but tolerable. Overall, there is not a single thing to complain about at this resort. The resort is made up of 4 different hotels all together on the same grounds. Since you get to use all the hotels services, you get 4 for the price of one. This resort definalty pays attention to the small details. The staff was excellent. Many spoke english. The bartenders, waiters, just everyone works so hard to make your vacation relaxing and carefree. Since we went in January the weather was great (80s -90s) and there was not a problem finding seats at the beach, bar, theater, or buffet. The buffet was amazing. If you could think of a food, at some point throughout the week, they had it there. They have different themed nights such as italian night, seafood night, mexican night but even during those nights they have foods other than that theme to please everyone. Even the snack bars had a huge buffet with many choices! We went on a day trip to chichen itza, which is definatly recommended. Definatly a resort that we would recommend and will return to ourselves.

We (family of four) just stayed at the Barcelo Maya Palace for a week. The grounds are stunning, but that doesn't compensate for the awful service, mediocre food and inadequate facilities. It took over 3 hrs. in line to check in at the front desk because the desk was so understaffed and guests were actually in tears. In order to get restraurant reservations (which are included in package) you need to stand in line for hours where there is only ONE person taking reservations (which is done both by computer and filling out an unnecessary card for each and every reservation), only to be told that the only available times were 5pm and 10pm. Our room was cleaned only five out of seven nights. The food is mediocre at best. If you don't get up by 6:30 AM forget about getting chairs at the pool although there might be some ratty chairs at the beach with holes in them if you get up early enough. Since this part of the Barcelo property (Palace) only opened three weeks before we arrived, perhaps they simply weren't ready to open. The spa is not located on site so if that is important to you, you may want to stay at one of the other Barcelo properties in the complex. If you are staying at Maya Palace, I suggest going to one of the adjacent Barcelo properties (an easy walk) for the buffet (much better selection) and pool (so you can actually get chairs). Many people we met left the property to go to other hotels because they just couldn't take it any more. One woman was detained by security for going behind the desk to get some help (her keys didn't work and she had children under the age of four that needed to get to bed). Upon leaving, the wait to check out was over an hour and they will literally hold your luggage hostage until you prove you checked out (the front desk is the only way to do so) and present the proper forms to the bellmen.

Outstanding Pools and relaxing by the poolside or the beach. The beach was a little rough on the feet, since it is located on a coral reef. Good food. Easy to navigate around the entire compound after 1 try. 4 hotels all inside one resort. Must take mosquito repellant if going in summer! Bar staff was eager to please. Medium sized kids pool area. No water deeper than 4 feet in the entire pool areas. Rafts acceptable. Lounge chairs all around including the beach.

I have visited Mexico 14 times, and this is the only hotel that I have ever come back to. This hotel offers excellent service and the food is amazing. The night life is fantastic- there is a show after dinner and then a dance club is open every night. I reccommend this hotel to everyone.