BEST WESTERN Rayne Inn, Rayne

When we went to this hotel The first night I was very annoyed because I was waiting for litterally 30 minutes at the counter before anyone arrived. Once the Night Shift clerk got there she offered to apologies or explaination on the reason for this. The room perfect...could not ask for better! I spoke with the Manager in the morning and told him i was uipset about what happened, the manager apologized and told me the person had something urgent come up, and she was the only person working. He was very nice and he said he would talk to her about it.When I went to check out he actually gave us 15.00 off which was nice of him. It wasn't my goal to try to get the other person in trouble or get some kind of discount but it was still very nice of him. I think honestly the person just needed some coaching. Guess what I stayed again the next night and I was extremely please and will be staying again this weekend.

I frequent Best Western in several areas including this one. This is the worst experience I have ever had. The door was broken the shower leaked and had only hot water and the swimming pool (one of the amenities that we was looking forward too (98 degrees) was just green - filthy. No excuse for this the desk clerk was very apologetic but it did not make up for the other arrangements we can to make to accommodate the family. I will give it one more try and if this time does not work out I will start staying in duson at Motel 8. Very clean and management is accommodating.