We are sure we will not go back!
By A Yahoo! Contributor, 8/17/09
This was our third time there and I will say that as far as cleanliness and the accommodations there was no problem. Our experience was that on our third day there they were working on the electricity to their third tower, unfortunately, they failed to notify the folks in the hotel. My husband and I were on our way out and found out that as we left our suite, there was no electricity ergo no lighting in the hallway and of course the elevators were not working. Try going back into your suite when you can not see even the cards in your wallet so therefore we are stuck in the hallway. Add to that the fact that my husband is handicapped from a stroke that he had a few years ago. Luckily, my son was in the lobby and found out what was going on so he called me and asked if we were ok. I told him that we were in the darkened hallway with no way to get back into our suite. He asked the person at the desk if he had a flashlight and he told him no. So, he took the stairs and went all the way to the 12th floor. The folks at the desk did nothing to help, even though they were told that my husband was handicapped and that we could not see to find our card to get back into our suite. My son got to us and we took the stairs. I went ahead and luckily by the time we got to the 9th floor the elevators were functiioning. We never got an apology or any demonstration that they felt bad about our experience. I do not think that this is a safe place to be. What if there had been a fire? There was no emergency plan in place. The folks at the desk sat there and let it happen. They did not notify us that the electricity was going to be off, and once they found out that some of us where trapped in the hallway, they did nothing. Shame on them.
We visited this hotel in July 2009