We are never going to stay here again
By A Yahoo! Contributor, 08/02/09
Where to start? First , we were told we had a pool view room but were put in the interior room, not a big deal or so we thought. The room was nice but we noticed it had two window with blinds looking into the hall way. We unpack and go out to the pool. Things started to go wrong at that point. We took our two daughters into the kiddie pool area at first. Then went to the south pool area where the water was extremely cloudy as was the other pool on the north end and the lazy river. So we went back to the kiddie pool with our youngest. On the way, we noticed the north pool was empty, there was a volley ball game earlier and we thought the game was over. We thought that was the reason the pool was cleared out. My oldest daughter jumped in, went under water and came up . At that point a guest informed her that someone had defecated in the pool and she should get out. There was noone to block anyone from going into the pool and the pool was not roped off.
Second, the elevator were useless, There was long lines and the average waiting time for us to catch a elevator was 15-20 mins.
Third, no towels left for the pool area, informed to come back later
Fourth, The windows I had mentioned earlier and the blinds that was supposed to keep the bright light from the hallway were useless.
Fifth, we went out to see he fire works and noticed the pool was that was defecated in was blocked off with a employee standing by to make sure no one swam in the pool, I am pretty sure that there should be enough chemicals in the pool to kill any bacteria or anything thing that would threaten the health of my daughter but this still pissed me off that no one was there to warn my daughter about this when she jumped in other than another guest who did so after she jumped in. Me and my wife went down to talk to the manager about the light in the hallway and the pool incident. One manager told us that the incident occurred after after she got in at 3 o clock and we informed her about the guest warning my daughter to get out of the pool. She informed us that these people are on vacation and say anything. Did she forget we are on vacation too? We told her we don't know the exact time and what does it matter when she got to work, she implied that the guest did not know what they was talking about and at that time, no one had defecated in the pool, again we didn't tell her any certain time the incident occurred. Also, she informed us that our daughter is fine. all with a smile on her face. They knew about the light shining in from the hallway and were given blankets to cover the windows. We were told that hopefully in January when they do some updating they will put drapes in the rooms. At that point , we just wanted to get out of the place and go. But because this was a time share and privately owned, there could be no refund for the two nights left.
So, we hung up the blankets by stuffing them above the blinds(the manager informed us that is the best way to hang them), after the pool incident, we didn't really feel like going back into the Questionable cloudy water( we did mention this to the manager and she went on about the standards they have to keep as far as chemicals and such in the pools) so we went to the water park across the street on one day and just hung out on the beach the next day. Hey look, we are not complainers and just wanted to leave after the first horrendous day and night but this is a worst vacationers nightmare. The elevators are almost useless, my daughter jumped into a giant toilet and after that, we started to see imaged feces everywhere in the pools, the windows showing a beautiful view into the hallway with its glaring light and the transparent blinds they use to block out the light, and finally the managers, one who implied to us, who are guests,that guests will say anything because they are on vacation.