Comfort Suites Sawgrass, Tamarac

The rooms are NOT CLEAN. The first room had ants and "stray hairs;" and the second room had an odor, burn marks on the counter, soiled carpet, and stray hairs. The general manager, Clive Walcott, is rude to put it politely and even told the corporate office rep with Choice Hotels International to "do what you have to do" and refused to refund payment although I opted not to stay. If the term "you get what you pay for" has any merit then it's my strong suggestion that the rooms at the Comfort Suites located on West Commercial Boulevard be FREE to anyone brave enough to stay under such circumstances.

Hotel was very clean and beautiful, the staff were very friendly and helpful. Was treated with great respect Dislike- no shuttle service

Were there 3 nights and had to move twice: 1st because the room smelled strongly of cat pee, 2nd because brown liquid was leaking from the ceiling and water containing toilet paper shot up from the mini-bar sink. All 3 rooms smelled. It took me 2 weeks and much correspondence with corporate to only get $80 in coupons to use at other Choice Hotels. All I got from the hotel was a letter of apology and thanking me for the information so that they can improve their level of quality. The staff, except for the manager (who had a really bad attitude), were friendly, but weren't surprised by any of this. It probably happens all the time and will happen to you if you go there. Stay away!

My sister and I woke up in our hotel room to discover that our beds were both infested with bedbugs. The hotel did nothing to remedy this, and the manager wouldn't even talk to us. We were told that the manager said they were dust mites after the maintenance engineer looked at the room and said "Eww" and told us to leave immediately. They were black bugs that oozed blood when squished, they were not dust mites! They offered to reduce our rate! Can you imagine? Naturally I wouldn't pay for this room at all nor stay another night. We were offered no assistance in finding another hotel and offered no compensation of any kind for the horror or trauma of this experience. They did not seem outraged to discover the situation which leads me to believe that it's not an isolated event. Do not stay in this hotel under any circumstances.

We liked everything!The hotel was clean, quiet, comfortable, accessable and reasonable. There were lot's of amenities and the service was superb. The staff was very helpful and the daily breakfast was great!