Extended Stay America Detroit - Dearborn, Dearborn

Hotel was run down and dirty, the walls are paper thin, the internet is slow, and the staff is rude and does not handle complaints. The location is good and the rooms are cheap, but not enough to make up for the shortcomings.

I checked the web site and found the motel to be somewhat adequate, only to discover that once I arrived, it wasn’t anything like what I had seen. Upon entering the so-called non-smoking room, it had been smoked in. The stench of the cigarettes was over whelming. I unpacked and began placing things in the bathroom only to discover that it didn’t appear that anyone had cleaned. I informed the front desk only to be told that the maid/cleaning people had been there earlier in the day. I went to the local Meijer’s in the area and purchased Lysol and other disinfecting cleaners and sprayed the hell out of the room. It wasn’t until after two hours later I decided that this was ridiculous and just said the hell with it; not worth the price. By the way, all the negative comments that you see here-they’re all true!

The hotel is nasty. The rooms are dirty, the carpet is stained and worst of all the hotel has bed bugs. I was have bites all over my arms. The manager only offered to change my room and i declined. I left the hotel and a friend of mine that stays there says that the hotel has put another guest into the room i was in. Please if you want to be healthy dont go to this hotel.

The front desk staff was nice like said before, but the hotel wasn't great. The rooms all smelled bad enough for our group to invest in some candles, my table was broke, there was no change for the washing machine, the vending machines had a sign that said "use at your own risk" and one elevator was broke almost the whole time and both were down for a day. But the reality is that for 70 or 80 bucks a night you aren't going to get a whole lot. Maid service only comes once a week and there is no buisiness center or breakfast. If you are on a budget I would recommend this hotel, it was safe and clean. But if you can afford a little more money you can get maid sevice daily and a free breakfast at most places. Like I said, you get what you pay for.

Very clean and spacious. The room was comfy and clean. The kitchenette area was clean. The beds were real comfy.... Location was GREAT. It was kind of away from the world in privacy, but just right at the pulse of the city.