Staybridge Suites Oakbrook Ter, Oakbrook Terrace

I had one of the worst experiences of my life at this hotel. I checked in at around 9:30 pm and sat down to watch a movie. The room smelled a little funny but I thought it was coming from the bathroom so I wasn’t too worried. I got in bed at around 1 am and there was a terrible odor. I tried to sleep and then got very nauseous. Turns out that someone had urinated in the bed. It was still wet. I tried to call the front desk, but no one answered. I went down to the front desk and there was no one there. I went back to my room to get my luggage and the night person finally woke up and told me that there were no more rooms and asked me if I wanted to check out. I insisted on talking to the night manager and she did an amazing job of finding me another hotel and drove me to the hotel in the van. She was fantastic. I got there about 5 am and got 2 hours of sleep. I asked for a refund and I was informed that since they found me another place, they were not going to refund anything. I will never stay in this place or any of their properties every again.

the hotel was great. the room was great. the food was great. the pool was great. the service was great. i would stay here again.

nice enough place overall. There is no pool there. How does a hotel worth anything not have a pool? Because whenever in doubt, you can always go swimming.