Holiday Inn Express Grove City, Grove City

We reserved our room online 6 weeks in advance. We reserved a Suite/Smoking/King Bed/Internet. I called and checked on our reservation a week before we were scheduled to arrive. Everything was set. When we arrived and seen that we had been put in a non smoking room, (The outside temp was near 0.) with a double bed,no internet. The room was clean but the carpet was not. I asked where my room was and was simply told that they didn't know,sorry and that there were no more rooms available. The next day we had to get our things and leave until we could check back in at 3. We were moved to the room we reserved and everything from there was great. I am confident that had we been in the right room all along that I would go back without hesitation. The suite was nice and I love the new bedding idea. The bed was comfy and the staff kept there composure well during this ordeal. I, thinking it was just a fluke, went to get my new keys to new room,there was a man there cursing,asking the same qestion "Where is the room I reserved??" I waited for them to try and straighten this out when a woman came stomping down the stairs with the same problem. Nothing was resolved. Your choice is to stay in a room you didn't reserve or go to a different hotel.In my opinion this hotel needs a better system relating to reservations. Honoring them would be a good start. Because they didn't, it makes me leery about choosing them for future stays. This was an anniversary weekend and my first trip to this area.

The Holiday Inn Express in Grove City provides guests with a good location and clean guest rooms. I really liked the new bedding provided. However, the parking lot was snow covered with a few inches of the white stuff. The snow was piled high in most of the lot. It was difficult to drive in and almost impossible to park. The hotel staff must do a better job in calling a crew to salt and scrape the lot. I could hear the rooom next door but they went to bed around 12 so all was good for the night. My experience was good but the parking lot must be addressed. The location was right off the interstate and very close to downtown Columbus. Stay here if its not snowing.

Great hotel. The staff is so friendly and helpfull. The room was very very clean! We wont stay anywhere else when we come back to Grove City!

We really liked this hotel. The location was great and near many excellent restaurants. We would definitely stay here if we visit the Grove City area.