Comfort Suites Richmond, Richmond

the hotel was bad. the room wasn't clean. there was no mattress in the sofabed, just plain old piece of wood. i wouldn't stay here again.

The rooms are very spacious and very clean. The beds have nice, thick comforters instead of the thin ones that most hotels have. The only downfall is the service. My academic team stayed there during a competition. Several of us were sitting in the lobby and quietly discussing plans for the next day when we were rudely told that we were being a disruption (even though we were the only ones in the lobby) and that we had to go back to our rooms. I would never stay there again.

hotel was clean, and the one person at the desk was great, Ryan was his name, he helped us out and gave us a late check out with no charge, the rooms are huge and was clean, will go back for sure

My husband has stayed here for three months now. My son and I visted him and the personal was so wonderful. The rooms were very clean, the pool area was very clean, the motel was very clean. Jessica you are a wonderful person. The housekeeping staff is very nice and take very good care of the motel.I don't know how anyone could say one bad thing about this motel.

Great front desk staff. Ryan was very friendly! He made is feel at home. A wonderful location and great clean rooms. The rate was very fair for the time of year and the breakfast they served in the morning was more that your average breakfast.

When we arrived there was a woman sitting out front smoking. Our entire stay she was outside smoking - that is very tacky. The front desk personnel were not professional or dressed professionally (they had on t-shirts and shorts). We needed to use the hide-a-bed in our room. I called the front desk and asked for linens and they said come get them. The linens should have been brought to the room. When we arrived at the front desk we were told they didn't have any blankets or pillows. They gave us a set of sheets. Why do they have hide-a-beds if they don't have linens for them. I had a handicapped person in my room and asked if I could get a late check out because we were going to the graduation at EKU at 3:00 PM. He said I guess you can. I's sorry but you are doing a service for your customer not your customer doing the service for Comfort Suites. The elevator was filthy. Our room needed some cleaning. All around the stay was terrible. The only good thing was it was easy to get too and close to the school. Otherwise, the hotel stay was bad. I would never stay there again or tell anyone else to stay there. I have learned a valuable lesson to always read the reviews on a hotle/motel.

Very bad service from front desk employee on third shift. After a long night of driving I was ready to get a room. Soon I walked in the hotel I had to wake up the skinny short boy on the couch to see if he knew where the desk employee was. Come to find out I was talking to him. HORRIBLE SERVICE! If the little guy can't handle third shift he doesn't need to be thier. I will add other than that the hotel was a great place to stay at.

The employees were real friendly. One employee on third shift helped us with locations of restaruaunts and number and gave us his point of view from them. I think his name was Daniel. He was excellent in helping us with our needs and we will come back just to be checked in by him.