This Mexican-owned all inclusive beach resort really caters to families and this is reflected in their reasonable prices and excellent children's program. For the adults there are a variety of activities including the Sand Dollar Sports for diving or snorkeling. The grounds resemble a Mexican village with ... More
Sunscape Sabor Cozumel
Property information by Wcities, Inc
This Mexican-owned all inclusive beach resort really caters to families and this is reflected in their reasonable prices and excellent children's program. For the adults there are a variety of activities including the Sand Dollar Sports for diving or snorkeling. The grounds resemble a Mexican village with unit of 8 placed together under palapa roofs. Most of the rooms are ocean view and all are decorated in bright Mexican colors and furnishings. The staff here are noted for their genuine warmth and hospitality.
This resort was great. It was just me and my new husband and we really enjoyed ourselves. Although we did't do many of the activities there, we still really enjoyed the ones you sign up and pay for. We totally recommend the jeep tours. It was a full day of fun and going around the island. The resort had great service. The employees were great. They tended to our every needs and cleaned our room each and everyday. I would love to go back when possible!! I wouldn't recommend to people if they are single. I noticed mostly families and couples. So if you plan to go to party and meet people, maybe you should rethink it.
Do not waste your money. Management is rude and could care less about you. Their attititude was that you are in Mexico and there is nothing we have to do to make it fun or enjoyable. This was an all inclusive package and one night we did not get to eat. Management has to make the reservations and for some reason he didn�t. He was contacted directly and did nothing. They would not let us order room service because it had been raining, but offered to bring umbrellas for us to travel to other side and eat at buffet. Guess what? Umbrellas never showed. They never refilled the refrigerator, left coffee for the morning, etc. It was so bad that when I got back I complained to my travel agent and they took it further to the Reef Corporate and Funjet and they offered to a 50% discount for our next trip there. I told them if it was free, I wouldn�t go back there.
I have enjoyed other vacations in Mexico, treated wonderfully, and I talked to other guests and it was the same for them. Do not go there/
We just got back from a 5 day 4 night stay at the Reef Club (May 17 - May 21). A few things to now before you go. If just the adults, stay on the Sabor side of the resort, great pool and away from the family section. Very clean resort, nothing but sun and friendly people, the massage was great and the service in general was better than expected. 3PM check-in meant 3PM check-in, not flexible to accommodate. Even-though all-inclusive; for Dinner you must make reservations. The food portion size is small, so unless you do the buffet restaurant, order a few sides or two dinners. We found out what �Watered Down Drinks� taste like, just say 10 Rum and Cokes in an hour and feeling nothing but a little buzz. The tap beer on the resort is awful!!! It tasted like Non-Alcoholic and the small 4 oz glasses they poured the drinks into was poor. Fortunately we had cans of beer provided in our rooms everyday and the FURY Snorkel Tour provided some GOOD tasting Mexican Beer �cold and in the bottle�. The nightlife on the resort is geared towards the families on the main portion of the resort and the so called Bars on the Resort are pretty much lame like the drinks. Don't let the number of resturants fool you, they are not all open for breakfast or lunch or dinner. The resort is about 15 minutes from the Airport and downtown so plan on a little trip "$9 per person in the Taxi" if you want to get off the resort to enjoy a variety in the food and actual Drinks with alcohol. We scored an awesome deal on the Fury Snorkel Tour (RECOMMENDED) and a Car Rental. There is not much for a sandy beach on the resort. Fortunately Paradise Beach is only a 5 minute walk-away. On our last night stay the water on our section of the resort went out due to a broken main drain pipe. The Reef Club only provided us with rooms to take a shower in on the other side of the resort and the store bought two bites of cake for our inconvenience. We would go back; however, would prepare much differently for the trip with lower expectations and maybe more activities off the resort. All-in-all the deal we scored on Travelocity was GREAT!!!! � Flight and 4 Nights Stay for $600 per person was totally worth it!!!!!
We stayed at the Reef Club frm 4/21-4/26. When we got to the resort we had to wait 2 hrs to get in our rooms--we were told repeatedly that our room was not ready. Our room was without water for a period of time for 2 days. The hot water was impossible to regulate-there was no warm--either hot or cold. We were repeatedly awakened during the night by the service cart rolling down the sidewalk. One of our towels was stolen along with our camera. The beach was very rocky--almost impossible to walk on. There was no coffee pot or refrigerator in the room--even the most basic rooms elsewhere have these. We had an ice bucket but the ice machine was broken--so if you wanted ice you had to go to the restaurant--if it was open. The restaurants were only open at certain times and reservations were very difficult to get--even though they did not appear busy-we saw open tables when we passed by prior to our reservation time. The taxi ride into town was $13.00 one way--regardless of where you wanted to go or started from. We were not satisfied with our stay and would not recommend this to anyone.
We stayed for 8 days in late Feb until early Mar 2007. During that time, my informal guest poll (100 people asked) showed results that OVER 60% BECAME ILL during their vacation. In viewing other internet posts (unfortunately too late) I see this illness problem as a recurring theme for over 1 year. Some people feel it was food-based, however I feel the resort's poor sanitation/hygenic procedures are continuing the spread of a virus.
The resort attempts to market itself as "All-Inclusive", however the guests who stay on the AI plan receive the lowest quality of service. The resort also caters to time share/vacation club guests which results in areas of the resort that are not "All-Inclusive" as advertised. It is that group that appears to receive the good service.
This was my 5th visit to Cozumel, and the other 4 were great! I would never subject my friends or family to the virus-infected facilities of the Reef Club in the future, and can only hope that any reader stays away from this poor example of a vacation resort.
We stayed at the Reef club 2/18 through 2/25/07. The service at the hotel was poor. Unlike some other all-inclusives, you are treated as though your money has already be paid and no effort is made to accomodate special requests. Getting drinks involved standing in long lines as opposed to sitting pool/beach side being waited on. The dive shop (Sand Dollar Sports) was excellent and the only treat of the resort. The grounds smelled like sewage at night and morning noise started at 6am every morning with rolling carts. The location is beautiful but the guests were similar to a cruise ship as opposed to a dive resort. Whatever you do, do not book through Apple Vacations on a chartered flight. Our flight was delayed on the return flight and we were lied to in order to get us to check out of the resort early so we could wait 7+ hours in the airport terminal. Just pay the extra and go with a real airline that you can verify flights times online or via phone.
I was invited for friends to expend 5 days with them, and all that I lived was very nice, great sunsets, great food (didnt get sick) great people around... I was there last December of 2006... Hotel got remodelation after Wilma and is pretty... I will go back again !!!
Every one was extra friendly. Food was great especially in the reservation only restaurants...they always had wonderful service without being rushed since they never overbooked in fact they underbooked the restaurants but that added to the appeal of being on vacation without a timetable. Sand Dollar Sports was great...we dove with them every day. Every dive excursion was wonderful and the divemasters always went out of their way to look for and find the ellusive sea life...sharks, turtle, rays and eels almost every dive, we were also fortunate enough to see the rare Cozumel toadfish on 2 of our dives. We will definitely be back to the reef club and sand dollar sports.
My husband and I are both in our early 20s and we stayed here for our honeymoon from Jan. 7, 2007 to Jan. 12th. It was a wonderful place to stay. The staff is very kind and helpful and the rooms were really nice. We didn't go into town at all because it was a $26 round trip into town so we did all of our shopping at the gift shop. From being in the airport and going into a little town on horseback it seemed like the prices were cheaper in the gift shop anyway. I would recommend having the guys in the snorkel shop take your party out on their boat to snorkel on the two reefs in front of the hotel. Our trip was great.
Our vacation was October 06 and was a complete disappointment. It started off bad and went to worse.
Our first night we woke up about 3:00am to no air or electricity. The front desk informed us at that time that it was a power outage on the entire island and the electricity would be restored around lunch time that day. We decided that morning to go into town to shop and kill some time. We noticed in town that every resort had electricity and air so we thought it was safe to return to the resort. We arrived with still no air. The management told us that the air wouldn't be restored until 7 or 8 that night. We thought this was strange since everyone else on the island had power, so we went to the pool for some cooling relief. While at the pool my husband notice that there were some rafts by the snorkle hut (which was unattended), so he took one to lay on in the pool. About an hour later a manager informed him that he would need to pay up for use of the raft. I thought this was down right rude and that the management should at least offer some kind of compensation to us for our trouble. Then I noticed while at the pool that they were still trying to rebuild onto the back of the resort from the hurricane. The minute that all the jackhammers and power saws stopped the electricity came back on. Was this a just a coincidence? Wether it was or wasn't the management handled it very poorly. Then the third day into the vacation we requested our room to be cleaned by a maid that was working in the room next to ours. We returned later that evening to change to go to the pool and my husband could not find his Nike swim trunks. He thought that they were misplaced and they would turn up later. So then on the fifth day we asked again, the same maid to clean our room. We returned that evening and my husband again could not find his Nike sandels and several pairs Nike of shorts and tops this time. We thought this was not a coincidence and reported it to the management. The security officers came to our room and went through our luggage, drawers, closet and bed as if we were the thiefs. We filed out a theft report and turned it into the management. We saw the maid in question several times and all she would do is laugh and snicker behind our backs as if to say she got away with it. We told the management that we didn't appreciate the attitude, and still no appologies or care about the situation. Oh yes, lets not forget the awful food or lack there of. You had to fight the thousands of flies for your food which were all over the buffet and tables. The food was the same everyday chicken, potatoes, green beans and salad, or the snack bar which was hamburgers and nachos. They had two nice restuarants that you had to make reservations for in advance, and they would only let 30 people in a night, and was only opened 2 nights of the week. So we spent our money in town to eat. So much for the all-inclusive package. Well now it was time to check out(thank god) and we thought we would here something about the theft, but we were wrong. The management said they knew nothing about it and they couldn't help us without a theft report, which we already filed out. Again, total mismanagement and lack of respect.
This was the worst vacation ever. So I stress to you please take this review into consideration when booking your trip here. The island is beautiful and the beach is great, but with a management like this, it is no vacation.
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