Holiday Inn Express St. Louis, St Louis

avery nice place to stay at the room was large and very clean

From the time we walked in, everyone was so nice, We stayed another night just because, the stall was so friendly, It made us feel so welcome-- Thanks for a great stay-Holiday Inn Express.

The price. I don't like that they don't have restaurants

I am guest service representative for a Holiday Inn and the service at this hotel was horrible. I did not like how I was treated at this hotel. The confirmed rate on our reservation wasn't honored and the general manager made no effort to make the problem right. She was completely rude and her solution was for us to find another hotel if we didn't like it. The hotel rooms were very clean and the breakfast was very nice. If you are a customer that has a low rate then you will not be treated with the same courtesy as those that pay at the higher rate. I do not recommend that you stay at this hotel if you are looking for customer service.

My husband and I just wanted to send an e-mail to let you know how wonderful we think your hotel is. We were in Saint Louis for a Medical Conference at the VA Hospital and were very pleasantly surprised at our experience at the Holiday Inn Express. The accommodations were more than we anticipated. It was wonderful that you have so many nice amenities such as breakfast, cookies and lemonade. The service was excellent. Most impressive, though, was Juan at the front desk. He was very kind and helpful- going out of his way to make sure we had everything we wanted/needed. It is unusual to find a hotel with such personable staff, wonderful accommodations, and lots of added benefits. We hope to visit again in the future and will certainly recommend you to our friends and family.

The location was easy to get to. The overall experience was great. The staff was very attentive to guests needs. Would go again!

The people who worked there were very conscious of customer service. They acknowledged you right away even when they were helping others. They were very friendly and kind. The rooms were very clean and nice anemities. The meeting room was very nice with its own bathroom! There was even a pool & a fitness room. The parking lot was very well lit. The hotel was easy to find. Overall I had a very nice experience.

The hotel manager and staff were very accommodating and helpful. The rooms were spaceous and very clean. The continental breakfast was more than we expected!