Hotel & Resort Costa Club Punta Arena, Gustavo Diaz Ordaz

My second time at this hotel was a complete diaster. The room I had paid for and requested was never available; the room they gave me I had to wait two hours to recieve and it was still dirty.The front desk did not seem to care at all.The food was mostly cold and re-heated.My daughter got very sick and had to have a Dr. called who seemed bent on drainng me of all cash on hand and then some.He could not speak even the slightest English. At 2 a.m. I had run out of toilet paper, called the front desk repeatedly and ended up having to get dressed and go down and get it yself while the desk person slept on...people said that the management had changed hands...The Entertainment was bad and overall, I think the Costa Club couldnt have cared less about satisfying a repeat customer or helping us out when my daughter got sick.It seemed that the least of basic necessities and decency was absent and they did not care.I will never go back.