Quality Inn and Suites Glenwood Springs, Glenwood Springs

We stayed 1 night while moving cross-country with a moving truck and tow-dolly. We arrived at 9:30pm and the clerk told us to go loop around the road in order to park in front of the hotel as we were unable to back-up. He pointed us toward a dead end where we had to unhook the tow dolly and re-hook it (30 minutes) before we could park. The clerk didn't really seem to care. We (finally) checked into our room and one of the two bedspreads had a huge stain on it. This hotel was difficult to get to, had inept staff and the room wasn't as expected. It was nice that the hotel was pet-friendly but the cost wasn't worth it. Would NEVER stay at this hotel again. Nothing about our stay was enjoyable.

On my recent stay, I was met with disappointment at the hotel located in Glenwood Springs. My family and I were staying for two nights, Saturday night, and Sunday night. We arrived at 3:00pm on Saturday, as the reservation indicated that check-in time was at 3:00pm. The front desk greeted us, checked us in, and gave us our room keys. I was informed that the housekeeping staff was finishing our room, and that it would be available by the time I retrieved my luggage. Upon arriving at our room, housekeeping was still preparing my room. I was forced to wait in the hallway with my family for approximately 15 minutes, until they finished. I can understand that housekeeping was not finished, but it would have been better to tell me that that housekeeping needed an additional 20 minutes when I was checking in. Later that evening, my family and I decided to enjoy the heated indoor pool. We were quite shocked to find that the pool did not appear to be heated. The water in the pool was extremely, cold, and several families had commented to us that the pool was too cold to swim in. The hot tub was crowded with people that wanted to swim in the pool but couldn’t because the water was too cold. On the second day of our stay, we encountered additional problems. The complimentary breakfast was enjoyable, but with only 1 waffle maker, the wait for a waffle was over 15 minutes. We left our room early at approximately 8:30am. Upon returning to our room at 1:00pm, we discovered that housekeeping had not cleaned our room. We left our room at 1:30pm, made sure the do-not-disturb sign was not hanging on the handle, and headed to the hot springs. We returned at approximately 5:30pm to once again discover that our room had not been cleaned. My family and I had been out of room from basically 8:30am to 5:30pm (9 hours), but our room had not been cleaned. I called down to the front desk to check on the status. I was unsure if maybe Quality Inns had a policy that rooms would not be cleaned during a short two night stay. The front desk answered, and I explained the situation. The front desk informed me that rooms would not be cleaned if the do-not-disturb sign was hanging. I assured the front desk that we had not hung the sign, and asked if our room would be cleaned today. The front desk asked me what I needed, at which point I responded that we need additional towels. The front desk informed me that “The cleaning crew should be on your floor, you can just go ask them for additional towels”. He did not say this in derogatory manner, or disrespectful manner. But, I was shocked that I had to locate the cleaning crew to request additional towels. As I navigated the hotel locating the cleaning crew, I discovered that several other guests had to wait in the hallway for their room to be cleaned as I had experienced. Apparently my check in and waiting for the cleaning crew was not a one-time incident. Once I located the cleaning crew, I received my towels, and I noticed that she checked off that my room had cleaned. My room had not been cleaned; I was merely given additional towels. Upon checkout, I was greeted by a different person at the front desk. She asked me about my stay, and I informed her of some of the problems. She offered to reduce my Saturday night rate, lowering my total visit cost by $10.00. She also apologized for the problems, and showed concern for my satisfaction.

We stayed in this hotel over the New Year and for the price (69.00) per night I have no complaints. It was clean and had some above average updates like granite and comfortable beds. We have a family of 5 and always have to request a cot for the little one but the rooms have a queen size sleeper in them as well as 2 queen beds. The staff was very nice and helpful. I won't stay anywhere else when we go there. Great Hotel!!!! Mommy of 3

My family and I went to Glenwood Springs for the local sights (Hot Springs, Caverns, Rocky Mountains), but unfortunately it was a snowy day. I am glad, however, that my stay at Glenwood was really good thanks to this hotel. The rooms were good sized and very clean and the front desk staff were extremely helpful to all who were also snowed in. Their hot breakfast wasn't half bad either, but the seating area could have been bigger. The hotel was close to a shopping area/I-70 and better yet, next to the Colorado River/Rocky Mountain views. We will most definitely be back at that hotel once we return to Glenwood.

Really spacious and comfortable room. Nice staff. Not too hard to find, but the roundabouts in Glenwood make it a little confusing when you are not used to them. We loved the breakfast and the pools. I would love to go back when I can stay longer.

I've stayed in this hotel a few times when traveling to Glenwood. I often have my dog, which they accommodate. It's also nice to have somewhere to walk the dog other than just around the parking lot like some dog-friendly hotels.

This place was not where we original booked, but they were able to accomadate us with all of our needs!!! The staff was friendly and the rooms were great. And Glenwood springs is so pretty.

Excellent! Clean, right on the Colorado River and only 1 exit away from Glenwood Springs.