Confusing reservation policy = charged for a room I didn;t use.
By A Yahoo! Contributor, 8/10/06
My husband and I tried to book a room at this hotel for our honeymoon. I contacted the hotel through its website and used its online form to request a reservation. In response, I received an e-mail response from the hotel that "proposed" a reservation and required that I "confirm" the reservation with my credit card information.
I submitted my credit card info. So far, so good, right? Wrong.
The hotel then sent me an e-mail telling methat it had not received my credit card info. I responded by telling them I'd already sent my info and asking them if they had received it. They replied no, but "may be in few times", which I took to mean there might be some delay, and then told me that, when it received the information, it would "reconfirm" my reservation.
I didn't hear from the Hotel again before I left for my trip. After several days, I got fed up and made other arrangements. Unfortunately, the hotel had received my credit card info, after all, and charged me for one night's stay as a "no show." Upon my return, I found e-mails sent by the hotel the night before we had originally intended to stay there, asking me to "reconfirm" my reservation and telling me it would "reconfirm" my reservation in return.
Needless to say, I disputed the charges with my credit card company, and after a lengthy process was told the hotel's bank denied my request. So I'm out almost two hundred bucks (plus the cost of the other room), all for a room I didn't use.