Quality Inn & Suites, Canton

I made a reservation using my choice points and when I needed to cancel because my Father-in-law became very ill the Manager refused to let me cancel because they have a 5 day cancellation policy. No other choice hotel does that. I travel for business and have been using Choice hotels exclusively and have not had an experience like this with any other hotel. Very Rude and Non understanding manager.

Our room rate was $192.09 on May 31, 2012. The bathroom was discusting - in dire need of cleaning. I used Clorax whipes to clean up the hair left on the floor (lots of it) and took the wipes down to the front desk and Traci left a note for the manager. There was an old towel bar left on the floor beside the toilet. There was only one working light bulb out of six above the bathroom sink. The sink had toothpaste risidue dried on it. The next morninng on checkout, Stella, the clerk at the front desk said she could not adjust our room rate although there is a sign posted on the bathroom vanity that says if there is any problem contact the management. The manager has yet to respond. He was not there on Saturday. I called six times on Sunday, and again on Monday. NO RESPONSE!!! The manager is not doing his job!!!! We come to Canton several times a year along with several other dealers from this area for First Monday and I will spread the word like 'WILD FIRE' not to stay here!!!!!!!!

I called and made a reservation a few weeks before the Canton First Monday Market Days. I then called the Wednesday before my Friday reservation, just to confirm things. I was told that I had a reservation for Friday & Saturday nights. I told them, "no" my reservation is just for Friday night. They argued with me and said a manager would call me. I spoke with the manager 3 different times, telling him that I was NEVER told there was a 2 night minimum! I should not be charged for 2 nights, that was not the reservation I had made. He told me it was IMPOSSIBLE to only book for one night. I asked him if he was calling me a liar. They had no plans of making this right. I asked even just to cancel the reservation, and was told that wasn't an option either. When I was waiting for the manager to call me back, I found that they had ALREADY charged my credit card! As if so that there was no way they wouldn't get their money. That's what I call HORRIBLE business! What ever happend to "the customer is always right?"

I made online reservations to stay in a NON SMOKING ROOM as I am a NON smoker and I have a 9yr old with Astma. When I went to print my confirmation page I noticed I was booked for a SMOKING room. I immediatley called to report issue and was told "Sorry, we are overbooked by one for our non smoking rooms and you are outside if the cancellation period" I explained it was not my error and was told " rules are rules. I was told I could call the owner the next day to discuss and when I did I was told "Sonny is owner and he is never in and he will say same thing rules are rules" I tried calling corporate and the website I used to make reservation and they both told me they would try to help but it would be up to Hotel. Both times they were told No. I did not stay in hotel and lost $169.00 for a room I never requested. They have no concern for customers needs, their only concern is booking a room. I would not recommend this hotel to anyone. There are other hotels and bread and breakfast that are the same price and actually care about customers needs.