Mercury South Beach, Miami Beach

This was for me, and my friends, the worst experience any of us have ever experienced at a hotel – and we were only there for 6 hours. I cannot advise people strongly enough to AVOID THE MECURY BEACH HOTEL AT ALL COSTS. On arrival the room was dirty, the pull-out bed was broken, the hotel was extremely noisy and the one member of staff available was terribly unhelpful, BUT this was nothing to what followed. We unpacked our room, and went to eat at the restaurant below as we were tired from travelling and wanted an early night, we were gone for 1½ hours. We came back to our room, started to get ready for bed, it was only then we realised our safe had been cleared of all our valuables – between three girls we had a lot. We had our wallets, passports, cameras, sunglasses, and even worse, lots of precious jewellery taken from us. At this point I went down to the reception to report the robbery and asked the young staff member sat behind the desk to call the Police – his response was flustered and proceeded to inform me that he could not as he was ‘un-allowed to dial out’, I told him this was ridiculous, that this was a serious incident and that it was the very least he could do. 5-minutes later he had STILL not called the Police. Eventually when the police turned up - Officer Fujita (Metro ID # 972), Crime ref 10-46826 – was helpful and requested a member of Crime Scene attend as so much was taken. At NO point did the manager, who was somewhere in the hotel, come to see us to ask if we were okay – bearing in mind we were three girls on our own, we were extremely shaken. As suspected by the Police, the person who is responsible for this knew what they were doing, no lights were turned on – as a result the few valuables that were not in the safe were left behind – such as an Apple Mac laptop, iPods. They knew the lay-out of the room and headed to exactly where the safe was. There was no forced entry and the key system was a card you needed to swipe to get in. Obviously we checked out at 1am that morning as we felt totally unsafe being there. Still no sign of the manager to see if we were ok, we even had to flag our own taxi to pick us up, to add insult the hotel charged us for that night of accommodation – we have spent the last TWO MONTHS fighting to get that back. The next 5-days of our holiday were completely ruined, we had to find another hotel at 1am to stay for our duration, we had to spend a day at the British Embassy getting our emergency passports to get back to the UK, we spent hours on UK phones calling emergency lines, insurance companies etc, we kept calling the management from the Mercury Hotel to get answers we needed – they did not return our calls until the day we flew home – 5- days later! The final insult has been the response from the management group who own the Mercury Beach Hotel. At no point have any of them been forthcoming in getting back to us or shown ANY sign of even empathy towards our situation, at times they have even implied (I have the emails to prove this) that we may have made this up, it’s a disgrace. Nicholas Mavrikas, one of the hotel owners, asked us to send all out receipts for our stolen goods to him via email with a view of giving us some compensation, all three of us spent a long time doing this, nothing came of this, he simply said ‘he could not help any further’. NEVER have we experienced such a shocking lapse in customer service, at no point were we shown empathy, understanding or a basic level of humanity. It was bad enough having my grandmother’s engagement ring, given to me before she passed away, taken from me but the worst thing to get over has been the disgusting treatment from this arrogant organisation who quite clearly are choosing to ignore that this was an internal job by their staff members.

The room was clean and quiet, and was very contemporary with fully equipped kitchen. The beach was only one block away. I am amazed how low the cost was. For South Beach, this hotel is a diamond in the rough. I will definitely stay here again and will recommend to everyone.

Not sure how it happened, but we ended up in the Penthouse and loved it! There was plenty of room for us four chicks and all our stuff after crusin the Carribbean. The location is outside of all the action of South Beach, but only a $5 cab drive to it or a 10 block walk. Close to the beach and fun to watch the cruise ships come and go. PH4 had a killer outdoor terrace that we enjoyed so much. We only wish we could have stayed longer! We will be back!

Yes true to some of the reviews it is not the best in miami by far but for the money it is well worth it. i stayed in the delux suite with my girl and we enjoyed ourselves. the sushi bar down stairs was perfect and the location next to Prive and Opium gardens two of the hottest clubs in miami was great.

The location was excellent. Service was helpful. Accommodations were excellent. Pool and hot tub were sweet. Restaurants at the ground level are outstanding. Expensive internet access, though. Here's the real problem- We had booked a room that wasn't abutting Collins Ave, and unbeknownst to us, this room was switched with one which was. We couldn't tell when we took it as the view was blocked by palm trees (conveniently?). So all night, instead of sleeping, we were kept up with the sounds of car horns and cop sirens and people yelling. Alllll night. It sounded like the windows were open, but I checked- they just don't insulate any sound whatsoever. Which was probably a contributing factor in me getting sick the next day with bronchitis, which ruined my entire vacation. Hence the 2 star review. I'm still a little bitter. If a fabulous hotel provides everything BUT a good night's sleep, it's totally missing the point. If you're over 25 and plan on actually sleeping at this hotel, MAKE SURE YOUR ROOM IS NOT FACING COLLINS AVENUE!! Then you'll be fine.

Great find. I went on vaca with 4 other couples and every one of them was jealous. We had a suite for around $200. Good location too

Our room smelled like dumpster after turning on the AC. They refused to move us and said they would help do something about the smell. They never came. We had to beg for towels multiple times. The rooms look warn and sad. Many folks in our group complained of noise due to the night club right next door, you might as well have been in the club.

I initially reserved a deluxe suit, yet was happily surprised to have received an upgraded to a pent-house. But it really wasn't up to par with the standards I had for even a deluxe suit. The problems began as soon as I dialed the hotel operator after only minutes into my stay, when I noticed my room was not equipped with bathrobes. No one answer even after waiting patiently for over 10 minutes. Next the lights in the balcony were not functioning so logically I called the hotel operator which was not answered, therefore I made my way down to the front desk. Yet that did nothing because the lights were never fixed. Next I decided to soak in the hot tub outside which had a broken head rest which mockingly floated along side me as I desperately tried to relax. Honestly the only good comment I can give on my stay at the Mercury Hotel was the greatly comfortable bedding and wonderful location.

First let me tell you that it doesn't take much to make me happy. Within the first 90 seconds of entering the room, I had to call the front desk to fix the sliding glass door which broke when first opened. The shower was an absolute nightmare that only sprayed/dribbled scalding hot water. The towels and robes had never been washed (the tags were still on them!). There were as many lightbulbs burned out as there were working. On the second day when requesting replacement towels, we were informed that there were none available, however two damp ones were later provided. Upon check-out the valet brought our car out to space where we got a parking ticket as we loaded our bags. Not what I would expect when paying $235 per night for an executive suite. I will never stay in this miserable excuse for a hotel again and recommend you find another.

This hotel has great potential, but does not come any where meeting it. It could be an upscale, boutique hotel but it's lack of maintenance and detail make it fall far short of the mark. The price is low, but the old adage, "You get what you pay for," truly applies here. Look before you jump!