quite disappointing
we went to dos palmas holy week of 2008 (mar 20-23).. unfortunately, we were quite disappointed with their service. the itinerary that their manila office made for us was not prepared properly by the resort staff (scheduled time was totally different from what we were informed of), the reason they gave us was that there were too many guests coming in, and to make it even worse, instead of apologizing, their manila office was denying that they arranged such itinerary. personally, i think they were already overbooking the resort, and with this, they can't really handle the pressure. there was also one incident wherein we were using the videoke room then suddenly, one of their staff brought in other guests to join us.. we wouldn't have really bothered if the staff had asked our permission first. we felt really disrespected with what he did. we have been to el nido resort in palawan as well, and service was totally different from dos palmas'. Service there was more personalized and resort was more private, unlike in dos palmas wherein they accomodate too many guests and even day tour guests. My husband went to dos palmas a year before the abu sayaf incident, and service was really good, instead of improving, i think their standards really went below what they had offered before. In my opinion, for the amount being paid for to stay at these resorts, service de luxe is a must.. but sadly, we didn't really feel our stay at dos palmas was really worth our money.