Country Inn Suites By Carlson East Troy WI, East Troy

First impression I was impressed. I booked a King Suite and it was a beautiful room, however the fireplace did Not work. Then to find out the Whirlpool tub did Not work. Also the Hottub did Not work. When sitting at the desk I noticed it was so dusty I could write my name in it. When I first arrived the front desk clerk could Not find my reservation. When she finally did she was going to put me in a double queen basic room. Thank goodness I brought my copy of my reservation. Once I called and let her know the problems with my room she gave me another. When I walked in I knew I would Not be staying in there as it was full of box springs and mattresses. I asked that they compensate me because why should I have to pay additional for a fireplace and whirlpool when they are Not working. The lady informed me it was in the room so I had to or take it up with the manager the next day. Otherwise she could move me to a 4th room...ugh...by this time 45 minutes had passed and I just wanted to be left alone. Had I not talked with Jim at the corporate office I would Never stay at a Country Inn Suites again. There was No empathy or apololgy on the part of the Hotel. To my understanding from the Front Desk Clerk Amber the General Manager was Very Well Aware of all the problems and did Not contact me. I guess she couldn't be bothered. Very Sad. To me when the Management doesn't want to Excute Customer Service to the Best of there abilty. Why would the staff. The staff follows there leadership. So therefore I would say they lack in Leadership at the East Troy Country Inn :(

We stay at this motel once a year and have done so for several years. Last year I noticed some cleaning problems but this was the worst I've seen at this facility. The room could not have been cleaned for a very long time. Dust/dirt on furniture ( not talking about dust bunnies) the carpet next to the bed frame had not been vacuumed for a long time and the worst was the toilet bowl. This toilet bowl had a scum ring at the water line which tells me that they may have put cleaner in it but did not use a brush or wand. The coffee maker was questionable. I always bring Lysol wipes and detergent for coffee makers when ever we travel and I'm glad I did. I didn't complain since we have seen this place go down hill for awhile. They are very friendly and we did get a very good rate. If cleaning doesn't bother you then it is ok but we will be looking for another place in the future.