ask questions before You book Your room
By A Yahoo! Contributor, 12/21/11
First impression I was impressed. I booked a King Suite and it was a beautiful room, however the fireplace did Not work. Then to find out the Whirlpool tub did Not work. Also the Hottub did Not work. When sitting at the desk I noticed it was so dusty I could write my name in it.
When I first arrived the front desk clerk could Not find my reservation. When she finally did she was going to put me in a double queen basic room. Thank goodness I brought my copy of my reservation. Once I called and let her know the problems with my room she gave me another. When I walked in I knew I would Not be staying in there as it was full of box springs and mattresses. I asked that they compensate me because why should I have to pay additional for a fireplace and whirlpool when they are Not working. The lady informed me it was in the room so I had to or take it up with the manager the next day. Otherwise she could move me to a 4th room...ugh...by this time 45 minutes had passed and I just wanted to be left alone.
Had I not talked with Jim at the corporate office I would Never stay at a Country Inn Suites again. There was No empathy or apololgy on the part of the Hotel. To my understanding from the Front Desk Clerk Amber the General Manager was Very Well Aware of all the problems and did Not contact me. I guess she couldn't be bothered. Very Sad. To me when the Management doesn't want to Excute Customer Service to the Best of there abilty. Why would the staff. The staff follows there leadership. So therefore I would say they lack in Leadership at the East Troy Country Inn :(