SpringHill Suites Pasadena Arcadia, Arcadia

I reserved over a month in advance. I reserved a King size bed but when I arrived they said they did not have any left. I asked how that was possible since I have a reservation with a confirmation number. No clear answer. So I and my wife either slept in different beds or we were crowded in one queen. Then they tried to charge me more for my room then what was agreed upon. I had to pull out my confirmation number to make them honor the agreed price. Went upstairs and there was trash left in the hallway. Once I was in the room I turned on the TV and there was something wrong with the TV set. It only had black and white reception. I contacted the front desk and all they told me was they are were supposed to be getting flat screens soon. They did not even send up a maintenance man to check out the problem. They finally sent someone up in the morning once we report that the bathtub was stopped up. Which makes me wonder if the cleaning staff really cleaned the tub since it backup the moment I started the water? They still did not fix the TV. The hot tub was fitly the entire week we were there and never any pool towels. The breakfast bar was never stock with fresh fruit and if they did put it out over it was overly ripped produced and they never had fresh milk just skin milk. I mentioned this to the manager and all she said was “I do not have the room to store to store supplies”. I could keep going on with the problems with this hotel but I think I have said enough. I contacted Marriot and they seem not to care too much about this visit. Needless to say I will never visit a Marriot run hotel again. Thank god for the Holiday Inn.

I made a confirmed reservation on July 11, 2010 for a suite with two queen sized beds and pull out sofa for my husband, myself, my daughter and her fiance. My husband and I were to share the two bedroom and my daughter's fiance was to use the pull out couch. I received a reservation reminder via email 5 days before my expected arrival. Therefore, I thought all was good. We were traveling from No. Ca. to Arcadia in order to move them into an apartment the next day. Upon arrival at 2:20 in the afternoon, I was greeted with this comment "We do not have any more queen size rooms available" I asked how that could be due to my having a confirmed reservation and she just shrugged and said that they overbooked and folks stayed longer than expected. And then I was told...sorry. I looked at her incredulously. She told me that they had a king size bed and I told her that would not work. So I asked if she knew of any other hotel that had availability and instead of offering to call the Marriot down the street or call any of the other hotels, she just said that she heard that the Embassy Suites next door had some rooms that morning. As I walked out, she asked if I wanted my reservation cancelled!!! Unreal...SHE was the one who refused to honor my reservation and SHE was asking me if I wanted the reservation cancelled?! I will NEVER go back here and will consider a Marriot LAST when I make future reservations. I travel quite a bit and have never had this experience....not even in Europe!

This Hotel was outstanding. The room service and cleanliness of the rooms were great. The service went above and beyond to insure customer satisfaction. For example if you had the “Do Not Disturb” sign on the door and miss the room service you can expect a bag on the door handle with fresh towels. The hotel was a tad pricy but well worth the comfort to me. The rooms themselves were large and comfortable. And the staff was extremely friendly. I am not much of a breakfast person but the complementary continental breakfast was good enough to get you going and you did not have to wake up supper early to get it. Over all I had a really great stay at this hotel and will be going back to this hotel when back in Arcadia I almost forgot this hotel is right smack in the middle of a whole lot of things to do and eat. You cant beat the location.