Flawless! Good Value and Customer Service
By A Yahoo! Contributor, 6/16/04
After 7+ hours of flying I was tired and needed a place to get freshened up before my meeting. I was 5 hours early for my meeting and 6 hours too early to check in. I decided to find the hotel and see if I was in the right place. I was. Shyly I asked if there was any way I could check in early and they said sure, and sent me off to have free breakfast while they processed my paperwork. I came back and was handed my key without delay. Customer service is a high priority.
I had to use the ironing board before my meeting. Access to all outside doors to the parking lot was restricted by use of the card key which worked well. No roaches or other bugs at all. Everything was clean. I had everything I needed. Free local papers and USA Today.
I thought the airport noise would be a problem being only 1-2 miles from the runways, but I only heard two jets - barely - and then only because I was listening for them. The rest of the time I heard none at all. The in-room air conditioner worked well and was the quietest of any hotel I stayed at.
Airport access was wonderful - either by car or by free shuttle.
I saw the exercise room ... not a gym, but sufficient if you want to do a stair climb, treadmill, stationary bike etc. I think I saw a TV in there.
Wonderful complimentary breakfast - buffet style, not cooked to order, scrambled eggs, sausage links, bacon, bagels, toast, coffee, OJ, apple juice, cold cereals, biscuits and gravy, muffins, rolls, I�m sure I missed something. Lots of room in the dining area, with lots of windows and light. There�s a bar for happy hour that seemed well attended, but I did not participate.
Summary: If I return to Orlando, I will definitely return to the Airport Hawthorn Suites. Great job guys!