Comfort Inn and Suites Ft. Jackson Maingate, Columbia

Our daughter graduated from Fort Jackson, wanted a hotel close to base. Hotel staff were all very friendly, Breakfast was great, coffee 24hrs. Indoor pool was heated, jaccuzzi was fantastic. Hotel was clean. Smoking and non-smoking rooms. Shoney's resturant right beside hotel, would stay there again.

Very clean, friendly at desk, and we had a great time. There is another comfort inn in columbia thats not so good so beware.

On 26 July 2008, while in San Diego California, using my credit card, via the following webiste, reservations@all-hotels.com, successfully reserved a room at the Comfort Inn for my parents, who were preparing to travel from Pinewood SC to Columbia SC the very same day. Happy that I was able to reserve a room at the Comfort Inn & Suites, since it is located near the VA Sleep Medical Center on Garners Ferry Road, where my parents had to drop my brother off for an overnight medical evaluation. After reserving the hotel room, I immeidately received a confirmation via my email with a confirmation number, that I relayed to my mother, so she could present it to the Hotel Staff upon their arrival. My mother and father arrived at the Hotel between 6:30 pm & 7:30 pm, July 26, 2008. While at the front desk of the Comfort Inn, my mother called my home via her cell phone, relaying that Hotel Clerk, Mr. Jeffery Bugsby or Bugsy, informed them that he had to have physical custody of my credit card, so that he could swipe it. Since I was in San Diego Ca, that was impossible. To save my mother's cell phone minutes, I contacted the Comfort Inn from my home phone in California. After a number of rings, Mr. Jeffery Bugsby or Bugsy, finally answered and informed me that my online confirmation number only reserved the Hotel Room. Mr. Bugsby or Bugsy, further stated, that reseving the Hotel Room, didn't mean the room was paid for. Having traveled abroad in on numerous ocassions in the past, I informed Mr. Bugsy or Bugsby that I am quite aware of this. Mr. Bugsby or Busby informed me that he needed to have physical custody of my credit card, in order to swipe it. Knowing this was impossible, seeing that I was in Califorinia, I requested the charges to be placed on my credit card just as I have done so many times in the past. Mr. Jeffery Bugsby or Bugsy insisted that he could not charge my credit card unless he had physical custody of my credit card. Getting no where, when I asked to speak to his manager or supervisor, Mr. Bugsy or Bugsby, stated, "My manager won't be in until Monday (July 20, 2008). When I attempted to verify the spelling of Mr. Bugsby's or Bugsy's last name, Mr. Bugsby or Bugsy abruptly stated, I will transfer you to our corporate office, without a chance to aknowledge his recent comment, the next thing I was hearing, is same music I heard, when I placed my call to Mr. Bugsy or Bugsby, indicating that I was placed on hold. Not more than 10 -15 minutes later, I was able to successfully reserved a room for my parents, at another hotel not far from Comfort Inn. My parents are old and had to drive 49.34 miles, 1 hour and 12 minutes, and this place unnesscary stress on them After reviewing the Comfort Inn Website, I could find nothing the mandates that Comfort Inn Mandates that they must physical custody of a consumer's credit card. If the credit card was enough to effect a reservation, why is it not good as payment for a room at Comfort Inn. Even the Comfort Inn's Website identifies a credit card as an acceptable payment method. I am seeking assistance in resolving this matter.

I recently stayed at the Conmfort Inn with my son and daughter in conjunction with a Fort Jackson graduation. The stay was most satisfactory. The spa was out of commission, but the pool was the warmest I have ever encountered and so made up for it a bit. Got a kick out of the inside, glassed elevator. Con: Can be crowded, especially for graduation events, and the breakfast area is somewhat inadequate for demand. Overall: Would stay there again.

The staff at this Comfort Inn were most friendly and helpful. While there to attend a graduation; myself, my son and two granddaughters had a very relaxing and enjoyable time. The location was minutes from the base and the hotel peaceful. The widescreen tv and the pool were the granddaughters' favorites! Breakfast was a big hit too. The room was spacious and clean, as was the swimming area. We'd go back in a heartbeat!

Staff was great! Room was comfortable. Breakfast was okay, just needed more food for the amount of guests. Location was excellent to reach Ft. Jackson. Shoney's nearby with awesome buffets.