Hilton Garden Inn Sacramento/South Natomas, Sacramento

Well let me say first that we stay at this hotel about once a month to visit our daughter and her husband, who live nearby. We have never had a problem before, however we found out just how much the customer matters to them on this last stay. I had accidentally left a dress hanging in the closet when we left and asked my son-in-law to see if he could get it for me. After my son-in-law asked if he could get the dress, the concierge went off somewhere briefly and returned saying that there was no dress anywhere. They then went on to accuse me of taking the dress and not realizing it. (I think I would know if I grabbed my dress or not...it's not a small piece of jewelry). After my son-in-law told me that they didn't have the dress, I called them up myself to make a complaint. They told me that I took the dress and to check my bags. Let me tell you one thing about customer service from someone who knows a little bit about it.. if a customer comes to you with a complaint, please act like you care. It costs more to put the blame on the customer than it does to offer an apology or a consolation. Everyone knows you can see who comes in and out of the room to and rather than saying "we'll get to the bottom of this", its just easier to blame the customer, isn't it? Well sorry Garden Inn of Sacramento, you wont be seeing us or our dollars any more.

This hotel restored my appreciation of Hilton Garden Inns. I had two bad experiences at these hotels but this one is very good place to stay. The staff at the front desk were especially friendly and professional. The rooms are clean and well furnished. My room faced the pool and was very quiet (ask for a room not facing I-5). The free internet was great. The windows open to let in the fresh air -- a definine plus. The restaurant has a great morning buffet and when I ordered room service -- the food arrived in 15 minutes. I would definitely recommend this hotel and would stay here again.

We stayed there for my birthday. The resturant is great. The room was beautiful. The staff was very helpful. The tub was large enough for two people, if you are looking to have a romantic night then you found a great hotel to do so.

The front desk staff at this place is GREAT! They are very accommodating and helpful. The only problem we had was getting the room we wanted. We hoped for two doubles but ended up with a king and rollaway. Not too bad. Out of 154 rooms, only 59 are doubles. Still a great place and I WILL return!

The manager needs to take sensitivity classes. I've stayed here twice before and had no problem but traveling with my aging parents was in itself a challenge. I very clearly asked if I could change one of the king rooms for a double room, and had to stand in line 15 minutes while he changed both rooms to doubles then had to scramble to get one of the king rooms back when I reminded him that i only wanted to change one of the rooms to a double. I got the full boat of rolling eyes and well mam I was just trying to get the rooms close to each other etc. He was rude and not very understanding about why I needed to change the room type. And I know that all hotels have more double rooms than single so the whole scene shouldn't have happened anyway. I probably won't stay there again. Too bad its a nice place otherwise.

Looked nice, room was nice. Eventhough the place is hard to find.Very quite area if you like places that where you can hear a pin drop in the hallway's. I will go back again though!!