Monaco Salt Lake City, a Kimpton Hotel, Salt Lake City

My wife and I checked in to Hotel Monaco Salt Lake City for our anniversary to stay for the night two years ago. We had a horrible experience our anniversary package was never delivered to our room and room service took 2 hours for a turkey sandwich that was a couple pieces of bread and two slices of turkey. When we pulled up to valet the driver was asleep inside... My wife talked me into trying the Hotel Monaco Salt Lake City again this year for our anniversary. We got back from dinner and had our dessert that we wanted to eat in the room. We asked the front desk where to get a fork and plate. We were told by Carlos that room service would call us in five minutes. 15 Minutes later I called room service they said no they hadn't heard so we ordered a couple coffees and a fork and plate. Room service said that will be up in ten minutes. 45 minutes later it never came. I went down to lobby and grabbed a plate and fork right out of the restaurant then told the front desk. They said they had no idea what had happened. Point is people..it's called customer service..If you know it's an important night for someone and you drop the ball twice it's not good. I am guessing Hotel Monaco Salt Lake City has other things that make it appealing but if you are going there for customer service I suggest you check elsewhere. I have clients that come to town for my business and I will be suggesting another hotel. Mr. C

You have to make reservatons at the hotel restarant, Bambara. Five star food and presentation, none better. Got romantic package, well worth money spent. Only complaint would be the adjacent room noise in the hotel. Hotel staff was the best we have experienced in many years.

I stayed at the Hotel Monaco here in Salt Lake City & in Denver as they are probably the most upscale pet-friendly chain. Service was great and staff accommodating and location was great. I'm not sure as to the negative reviews. I travel often with my pets and this is definitely one of the best for pets. There is in-room internet connection. Most hotels in this category charge for parking/valet service and most charge for water, etc.

I loved my stay at Hotel Monaco. I travel on business frequently and have stayed at a number of nicer hotels, but none of them compare to the atmosphere at Hotel Monaco. The decor was beautiful. I love the free wine, massages. The fish in your room was a nice touch and I loved the yoga basket. I only wish that they had them all over the US so that I could choose one everytime I travel. Wonderful hotel!!

Ok - so I had to travel to Salt Lake City this past year - every other week for almost the entire summer. I stayed here every time I could - but landed at the Little America and the Marriott City Center for at least one week each - so I have comparison. The Monaco is fabulous - the others while nice and comfortable pale in comparison. The service here is excellent. The atmosphere is relaxing - the wine hour rocks! the free massages are heavenly. They always make me feel like I am home. And there is nothing else like seeing some famous people relaxed enough to enjoy themselves - they treat my privacy and all guests as paramount. I really appreciate this team of people. When I think of customer service and the best examples of it, I think the Monaco - OH, and the restaurant is fantastic!!

This hotel was amazing. From the luxurious mini-suites, to the beds that you literally "sink" into, and getting your own pet Goldfish, this place catered to your every want and need. It is also a pet friendly hotel. It had a CD player and audio system in the room so you could even bring your own music from home. I won't ever stay anywhere else in Salt Lake City.

I loved everything about this hotel. The decor was fabulous. The service was friendly and helpful. The restraunt was so good. Very cozy atmosphere. It is located within walking distance of 2 major malls as well as The Temple and tons of great food. You have everything you need right there!

We loved this hotel. The decor was cheerful and uplifting. The bed was super comfy. And the location was perfect for a night on the town.

I loved the decor in the room. From the cozy down bedding to the elegant marble bathroom it was all beautiful. My boyfriend took me there for Valentine's day and the employees there were nice enough to help him make the room more romantic by helping him spread rose petals all over the room and set out wine and champagne. We loved everything about the hotel. I can't wait to stay again.

The hotel was very modern looking and feeling and extremely clean and comfortable.