Marriott TownePlace Suites, Bend

I stayed at Marriott in Bend, Oregon the last part of May of 09 and the first impression is very good, except that a maid went through the dresser drawer, found my make-up bag and went through that until she found a nice pair of gold earrings she decided to claim for herself!! I travel quite a bit and stay at many Marriott Hotels, but I will never go back to this one! I left messages for the manager and never got a call back. If you want to keep your stuff, don't stay here!!

Prior to 2006, we enjoyed staying at this Marriott. It is in a great location that is not in town but not out of the way either. We used to get a nice, comfortable and quiet suite. Last time, we requested the same room. Upon arrival, the front desk instead put us in one of their new rooms, located in the new wing. The room was extremely tiny and uncomfortable, and the walls were thin. We could clearly hear every noise from the hallway, and the A/C unit was loud for being brand new. Need-less-to-say, we did not rest the entire night. In addition, the pet fee is outragious ($75.00). When we complained the following day, the young girl just apologized; we even complained to headquarters and never had a response (poor customer service).

WE LIKED THE MAIDS AND THE GIRLS AT THE FRONT DESK. WE DID NOT LIKE THE UNDISCLOSED $75 NON REFUNDABLE PET FEE. THIS IS A GOOD THING TO KNOW PRIOR TO ARRIVAL. THEY ALSO MAKE YOU SIGN A WAIVER THAT WILL CHARGE YOU $250 FOR ANYTHING FROM BARKING TO ACCIDENTS. WE WOULD NOT RECOMMEND THIS HOTEL FOR PET OWNERS. IT IS MORE SUITABLE FOR BUSINESS PATRONS & TRAVELERS WITHOUT PETS. ALSO, THE FIRE ALARM IS LIKELY TO GO OFF IF SOMEONE BURNS SOMETHING.