Never Again
By A Yahoo! Contributor, 5/11/09
Prior to 2006, we enjoyed staying at this Marriott. It is in a great location that is not in town but not out of the way either. We used to get a nice, comfortable and quiet suite. Last time, we requested the same room. Upon arrival, the front desk instead put us in one of their new rooms, located in the new wing. The room was extremely tiny and uncomfortable, and the walls were thin. We could clearly hear every noise from the hallway, and the A/C unit was loud for being brand new. Need-less-to-say, we did not rest the entire night. In addition, the pet fee is outragious ($75.00). When we complained the following day, the young girl just apologized; we even complained to headquarters and never had a response (poor customer service).