Terrible Massage
Last week I went to the Copperwynd Spa for a massage, but came out with bruises all over my legs! A short time after she began the massage, I asked her to use a little more pressure because I was there for a therapeutic massage, not a Swedish. Rather than working the muscles with her hands, she took her forearm and rubbed it repeatedly over the knots in my back until it hurt. When she got to my legs, she rubbed the front of my calves so hard in the same spot over and over again until it hurt, too. I’m not sure why an experienced masseuse would rub so hard on the front of someone calf because the muscles are on the back of the calf. I had to tell her not once, but twice, that she was hurting me.
I noticed after I showered that she had caused bruises and thumb prints all over my legs! I tried to speak to a manager, but I was told that they were either in meetings or at lunch, and I could wait 60-90 minutes for them to return. I asked them to have the manager call me, because I received terrible service – and should never have sustained bruises – but no one called. I even showed the bruises to the girl at the front desk so she could attest to my complaint.
I tried calling the hotel manager today but he was indignant and told me that they would not be crediting my account, but showing my credit card company proof that I had paid for the massage. The problem is, I was required to pay for the massage BEFORE I received it, so unless I was willing to walk away (and get charged for being a no show), I was forced into paying for the service up front.
When I finally spoke to the spa manager, he took the side of the masseuse, and told me that she was their best masseuse, and since I asked her to dim the lights (they were extremely bright when she started the massage), she “couldn’t see whether I already had bruises on my legs” so there was no proof that she, in fact, caused the bruises! (If she couldn't see my legs, how could she have given me a massage in the first place??) They are refusing to reverse the charges.
I’ve received massages for years and have NEVER been bruised before. This was terrible treatment from the masseuse, and even worse treatment from the management staff. I would urge everyone to steer clear of this spa.