New Martinsville Inn, New Martinsville

My husband had to stay here for about 4 months while he was out of town working. I would not reccomend this hotel to anyone unless your just looking for an overnight stay. It's like paying for a night at the Hilton but getting The Red Roof Inn instead. Front desk staff is not so friendly , fitness rooms are a few peices of equipment in stair wells, WIFI and cell service not avaible in all areas of the building. If you plan on staying here for a week or longer i suggest that YOU STAY SOMEWHERE ELSE! ! !. make sure that when you leave you go down to the front desk and tell them because if you don't they will charge your card for multiple nights that you are not there and state that they didn't know that you checked out. although theres a sign in the rooms that states to leave your room key in the room at departure.WHAT A JOKE ! !

I rarely ever write a review, but felt it necessary after the 2nd time of receiving awful customer service. The first time, my dad stayed here while attending his father's funeral and was charged for 2 nights even though he only stayed and got a receipt for 1 night. They used his credit card without his signature or permission and charged him a 2nd night. After calling, they refused to let him talk to management and would absolutely not give a deserved credit back. Unfortunately, this is a small town with little other housing options, so after a second time my dad stayed due to his mother's funeral and they ended up giving his room away even though he reserved the room with a credit card and called to say he would be late due to severe weather delays. He ended up in a smoking room with my sister who has severe allergies. I also stayed there this time and received stale breakfast breads, zero friendliness and after breakfast my room key had been intentionally deactivated according to housekeeping even though checkout isn't until noon. So don't leave your room on the day of checkout and expect to get back in easily. Additionally, after talking to the manager on duty, Karen, I was told I could simply write a letter addressed to management of my concerns, (because no one should have to deal with this unprofessionalism especially during a time of stress) but that she could not give any first or last names of any employee or manager or owner... Do yourself a favor, if you need to stay in New Martinsville, please stay at the MAGNOLIA HOUSE Bed and Breakfast. It is soooooooo worth the little extra. It was booked up this time, otherwise, we would have stayed there. Don't be fooled they will be changing their name soon to The New Martinsville Plaza Inn I believe, but "management" is still the same.

The room cost was high ($71.00 + and that was with an AARP discount) and the condition of the rooms was just dreadful! Dirty bathrooms, stained chairs, rooms in poor condition....I would NOT recommend. Stay in Parkersburg or Marietta (Ohio)...it is only 45 miles from New Martinsville. No fresh coffee at 6:30am...just luke warm leftovers probably from the night before. I will never stay there again.

I stayed in April for the weekend I was happy that winter is gone as this is my home away from home! Thanks to the staff that is so friendly who make you feel welcome, the clean rooms, I feel very safe staying there and have for about four years now. The town is so quaint, the shopping is nice and it helps to have the plaza right adjacent to the hotel, lots of good places to eat. The pool and Jacuzzi at the hotel is wonderful, Loretta is a excellent manager. I do recommend this hotel as a repeat customer

I have stayed at this hotel since it opened in 1996. After it was sold about 4 years ago, I have seen a very fast decline in service and cleanliness. I will travel to Wheeling to stay from this point forward. The owner/manager is never available to discuss any of these issues.

People make up a big part of a sucessful hotel, the staff must be friendly for you to want to return and in my opinion as long as the Amerihost has people running it like Loretta then it will be just fine. Upon checking in they had a football team the night before and seemed to be very busy cleaning up which I cant imagine! However my room was ready, and very clean. The housekeeping brought extra towels. The location couldnt be better for things in town to do, the indoor pool and jacquzzi are nice. My family and I will definately return and recommend this hotel as long as present management remains the same.

Thanks for reducing price of charging marine batteries and working with our Organization - West Virginia Bass Federation, Buckhannon, WV.

the management was nice. The hotel is clean.the staff is freindly except for one lady. I think her name is loretta. The service is nice. If you forget something the management are able to lend a helping hand and give us useful things.the management make sure you are satisfied with all needs.

The motel charges $35 per night extra for charging a marine battery in your boat. What a RIP-OFF. Management is also very rude. Don't stay there!!!

Great rooms. Nice staff. Perfect for a get away weekend. Not to much around to see or do, But It a very nice and friendly town.