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Universal's Loews Portofino Bay Hotel, Orlando

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5601 Universal Blvd, Orlando, FL 32819
Broken down expensiv...
By Peter, 10/29/09
 
 
 
 
 
Average User Rating (94)
 
By Michelle Lyles - flickr
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$376 avg. price
 
 
 
 
 
 
Hotel Class
Hotel Description:
Celebrate la dolce vita - the sweet life - at Universal's Loews Portofino Bay Hotel. Located at Universal Orlando® Resort, this luxurious hotel recreates the charm and romance of the famed seaside village of... More »
Celebrate la dolce vita - the sweet life - at Universal's Loews Portofino Bay Hotel. Located at Universal Orlando® Resort, this luxurious hotel recreates the charm and romance of the famed seaside village of Portofino, Italy, right down to the cobblestone streets and outdoor cafes. Hotel guests enjoy spacious guest rooms featuring authentic Italian furnishings, impeccable and attentive service, an opulent spa, three themed swimming pools, and exceptional dining, along with an exclusive package of special theme park benefits including FREE UNIVERSAL EXPRESS(SM) ride access, which lets you bypass the regular lines at most rides and attractions. You'll spend less time waiting in lines and more time on the rides.From the Beach Pool to the Mandara Spa® where pampering and indulgence have been raised to an art form, there's never a lack of fun things to do. Or places to relax and do nothing at all. Recreation includes three lushly landscaped themed swimming pools, bocce ball, a game room, fitness center, and more. You can watch a film under the stars at the hotel's weekly poolside dive-in movies, or make arrangements to play a nearby round of golf through the hotel's Golf Universal program. Also be sure to catch our daily Musica della Notte (Music of the Night) show in the harbor and enjoy the sounds Italy. When Mom and Dad want to enjoy a night on the town, you can drop the kids off at Campo Portofino® supervised children's activity center. Dining options include breakfast buffets at Trattoria del Porto®, tropical drinks poolside at Splendido Pizzeria, and family-style dining featuring authentic Old World specialties from the regions of Tuscany, Naples, and Piemonte at Mama Della's Ristorante(SM).One free CityWalk Party Pass per booking includes unlimited one-night club-to-club access and incredible music and entertainment at Universal CityWalk®. Party Pass is non-refundable.Rollaway bed available for $25 per night.
Amenities: In Room Wireless Internet Access Fee, Air Conditioning (In Room), Newspaper (Free), Refrigerator, Iron, Telephone, Television (Cable/Satellite), Non-Smoking Rooms, In Room Wireless Internet Access, Television... More »
Amenities: In Room Wireless Internet Access Fee, Air Conditioning (In Room), Newspaper (Free), Refrigerator, Iron, Telephone, Television (Cable/Satellite), Non-Smoking Rooms, In Room Wireless Internet Access, Television, DVD/VCR, Daily Maid Service, In Room Broadband Internet Access, Fireplace, In Room Broadband Internet Access Fee, Safe (In Room), Coffee Maker, Whirlpool, Telephone (Voicemail), Kitchen/Kitchenette, Balcony/Terrace, Mini-Bar
Hotel Details:
  • 750 Rooms / 6 Floors
  • Built in 1999
  • Babysitting or Child Care
  • Electronic Key
  • Pet Amenities
  • Laundry/ Dry Cleaning Service
  • Multi-lingual Staff
  • Sprinkler in Rooms
  • Pets Allowed
  • Car Rental
  • Complementary Transportation
  • Smoke Alarm in Rooms
  • Photocopy Service
  • Meeting Facilities
  • Computer Use Available
  • Childrens Programs
  • Administrative Services
  • Concierge Services
  • Uniformed Security on Site
  • Barber/Hair Stylist
  • Common/Public Areas Accessible to Wheelchairs
  • Surveillance Cameras On Site
  • Business Center
  • Currency Exchange
  • Pet Fee Ind
  • Pet Services
  • A-V Equipment Rental
  • Parking Area Well Lit
  • Crib/Rollaway Bed
  • Fax (For Guests)
  • Common Area Wireless Access Fee Ind
  • Complementary Coffee
  • Common Area Wireless Access
  • Gift Shop
  • ATM/Bank
  • Concierge/ Club Floor
  • Room Service
  • Restaurant in Hotel
  • Health Club
  • Health Spa/Massage
  • Jogging Track
  • Game Room
  • Pool (Outdoor)
  • Pool (Children)
  • Hot Tub
 
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Yahoo! User Reviews

 
 
 
 
 
54 reviews for Universal's Loews Portofino Bay Hotel, Orlando
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Broken down expensive hotel that ruins vacations
By Peter, 10/29/09
My wife and I tried to spend our vacation at Portofino 10/25 to 10/31, but were very disappointed. We are both disabled and wanted to spend time in the pool. If the pool was going to be broken you should of told us this and gave us another room closer to a pool. The ice machine opposite our room was broken and it was broken the last time we stayed there. We are both disabled and had to walk tens of rooms away to get ice. If the ice machine was going to be broken you should of told us this and gave us another room closer to a working ice machine. The TV in our room was broken. If the TV was going to be broken you should of told us this and gave us another room with a working TV. The shower in our room was broken. If the shower was going to be broken you should of told us this and gave us another room with a working shower. You ruined our vacation, had us pay full price for everything, and we are very upset with LOEWS. You probably won't respond to this letter, so I am seeking other means of restitution.
 
 
 
 
 
6 of 7 Yahoo! Users found this review helpful
staying there was part of the vacation
By A Yahoo! Contributor, 09/06/09
great value, found the staff very friendly staff, safe pool for the kids, nice place to relax after a day the theme park. nice to have a choice of water taxi or shuttle to the parks. food and service also very good. would definitely stay at again with the family. only negative found was there was no luandry room at this hotel and with three kids in the family it would have may things easier
 
 
 
 
 
2 of 3 Yahoo! Users found this review helpful
Will never go back to this Loews hotel.
By A Yahoo! Contributor, 08/25/09
The hotel is beautiful. However, Front desk attendants were not friendly. Our rooms got mixed up and we had to move 3 times. When we finally got our rooms, (we had 2 adjoining rooms), our keys were also mixed up, i was given my neighbors keys and vice-a-versa. We didnt get a key for mini bar, had to call and ask for one. At the end of stay, when we got our printout, our rooms had been charged for services that we had already paid for at time of purchase. Very frustrating experience.
 
 
 
 
 
6 of 8 Yahoo! Users found this review helpful
Breathless!
By Nicole, 01/26/09
My family and I stayed 3 nights and was amazed. I as impressed with the seclusion and the ambiance. I kept forgetting I wasnt in Italy! My husband and I loved the water taxi. It was relaxing going back and forth and enjoying the scenery especially at night. The boys loved having freedom with the water taxi and not having to find their way back to the hotel. And while the kids were away My husband and I did play. The restaurant had an awesome breakfast bar with fresh fruit and unlimited choices and the small shops were fun to frequent. The atmomosphere was breathtaking and made you feel like royalty.
 
 
 
 
 
7 of 9 Yahoo! Users found this review helpful
Great hotel.....and dog friendly!
By M, 07/07/08
I just stayed at the Portofino over the July 4th weekend. Staff was wonderful and the room was very comfortable. The beach pool was so much fun! The staff member that set up our chairs for us, Windy, was super nice and explained all the offerings of the pool to us. The water shuttle was very convenient and we never had to wait long. The only reason that I rated the value a little low was the restaurant where we had breakfast. We opted for the buffet breakfast because it looked wonderful.....but looks can be deceiving. The food was not good, which really surprised us. The french toast and pancakes were cold and we ended up not eating them. I recommend skipping the sit-down restaurant for breakfast (I don't know about dinner). I would suggest the deli for a sweet danish or bagel instead.
 
 
 
 
 
2 of 5 Yahoo! Users found this review helpful
Overpriced poor service
By Art, 07/06/08
We stayed at the Portofino Bay at Universal for a week in December. First let me say that the restaurants in the vicinity were all excellent especially the deli. However the hotel itself was quite a disappointment. The help just didn't give a darn. For example, down the hall from our room there was a fire extenquisher in a case that was partially open during the entire time we were there. I would watch the help walk down the hall, including supervisors with clipboards, and no one ever fixed the door on the fire extinguisher. I guess it wasn't in their job description. There was no picture from the flat screen tv most of the time we were there. I was told that the outage was hotel wide. I had brought some newspapers from home to catch up on. The maid made the supreme mistake of throwing them away even though I had them neatly stacked on the desk to read one evening. I did get an apology for that one. to me the maid herself looked high as a kite judging by her eyes, though I am no expert in those matters. The furniture was all very worn but the mattress was quite good. Overall the place would have been good if the nightly rate was half what they were charging. One positive note is the boats to Universal park ran quite frequently and it was also a pleasant walk to the theme park. If you want to do laundry you have to cart your dirty clothes to the HardRock across the street.
 
 
 
 
 
3 of 8 Yahoo! Users found this review helpful
Ahh the sweet life
By Adan, 06/29/08
We stayed for 3 nights. As Loews members we were able to get early check-in and our express passes. We also upgraded to the club level and had access to drinks, snacks, beer & wine daily. It was well worth the money. The scenery was beautiful and the restaurants were fantastic. The boat rides to and from the park were great. For those wanting another mode of transportation-walking (15 minutes); Bike taxi (3-5minutes)-but the boats run every 15-20 minutes from 8:30 until 2am. It was truly an Italian village experience. We will definitely return.
 
 
 
 
 
6 of 7 Yahoo! Users found this review helpful
Beats a trip to Rome!
By HunterBellasmama, 06/12/08
The Portofino is absolutely gorgeous! The entire grounds are made to replicate the town of the same name in Italy, and what a job they did (but probably with cleaner streets)! Nightly entertainment includes Italian singers from a balcony overlooking the main courtyard (which overlooks the little river) The three pools are perfect & each in a different private locale on the grounds. The room was very nice- clean & very well decorated, & includes a phone next to the toilet, a luxury we didn't need to utilize, LOL. The restaraunts were very good too- We also took the complimentary boat/gordola -which runs every 15 min to "Citywalk" (lots of fun nightlife to 3am)I would highly recommend this hotel for a couple's get-away (if you're taking the kids to Disney there are more suitable places targeting families). Make sure you also go to Citywalk (via Gondola) for the souvenier shopping & sight-seeing. A short drive away, we also visited the Gaylord Palms Convention Center just to look around & it's amazing too, another must see.
 
 
 
 
 
4 of 5 Yahoo! Users found this review helpful
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By A Yahoo! Contributor, 05/27/08
LOVED IT. AWESOME. CANT WAIT TO GO BACK. IT WAS AWESOME. PERFECT FOR KIDS, ADULTS AND SINGLES. BEST FOOD. LOVED IT. WAITERS WERE ALSO VERY VERY NICE.
 
 
 
 
 
6 of 7 Yahoo! Users found this review helpful
MY FAMILY IS SITTING ON READY TO GO BACK!
By Amberula Levitt, 05/02/08
ME (AMBERULA LEVITT) AND MY FAMILY DEPLETED OUR SPRING BREAK 2008 @ THE HARD ROCK HOTEL ORLANDO, WE HAD THE TIME OF OUR LIFE. WE WILL BE BACK FOR ANOTHER WEEK IN JULY 2008. AMBERULA LEVITT ATL, GA.
 
 
 
 
 
4 of 4 Yahoo! Users found this review helpful
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