Welcome to Budget Host Frontier Inn. We are conveniently located in Susanville, California on Highway 36. Susanville lies in the heart of the Northern California Sierra Mountains at 4,200 feet of elevation. At the edge of prehistoric sites, enjoy water skiing, fish for the world renowned trout at Eagle Lake, ... More
Budget Host Frontier Inn
Welcome to Budget Host Frontier Inn. We are conveniently located in Susanville, California on Highway 36. Susanville lies in the heart of the Northern California Sierra Mountains at 4,200 feet of elevation. At the edge of prehistoric sites, enjoy water skiing, fish for the world renowned trout at Eagle Lake, ride horseback through the mountains of standing pine, or rent road vehicles on the beautiful expanses of high desert. Also, you can camp in the high lake areas along streams or hike to the top of neighboring namesake Lassen Peak, a volcano that still blows steam from its vents. We invite you to spend a wonderful time in Susanville and have affordable and friendly service at the Budget Host Frontier Inn.
Paid online for 2 day stay and after we arrived was not satisfied. This is July 15th and the outside temps were 100 degrees. The room we stayed had a very small window a/c, just like all the other rooms. The a/c was inadequate for keeping the room cool. We were up most of the night due to the uncomfortable conditions. We decided to leave the next day and I went to the office to checkout and told them why. They gave me a receipt showing my 2nd day credit to my card. Thing is, it was never credited.
I called them and their phone system does not allow talking to any live person. I left message, no return call. I then sent them an email with my contact info, again, no return activity from then. Finally, I sent them a FAX with all my contact info. Again, complete, total disregard.
At this point I filed a Better Business Bureau complaint. Wasn't long after I got a call from the owner of the hotel who said she had been on vacation and never got any of my calls, emails or fax. She didn't apologize for anything and took my credit card information again. To this day, she hasn't refunded my 2nd day stay.
I contacted the BBB again with an update and I also called the Corporate office in Dallas/Ft. Worth to voice a complaint with them.
Don't say you haven't been forewarned if you choose to stay here.
I have stayed at Budget Host twice in the last 3 weeks & I am planning another trip up north this weekend with full intentions on staying at Budget Host again. Though this is not the most upscale, luxurious motel the friendly service & warm atmosphere creates for a very relaxing, quiet stay. Advisory: The rooms seem to be old and run down but dont let that steer you away, they have always been very clean.
Every day is an adventure when you choose the BEST WESTERN PLUS Trailside Inn, with many wonderful places to explore
located nearby. Named one of the top towns in which to live in Outdoor Life Magazine, Susanville is an ...