Red Roof Inn, Rocky Mount

Customer service needs improvement badly. I didn't get the name of the rep that was working that night, but I was treated very nasty, and when I asked to speak to a manager the customer service rep reponded he's not in and I said I will just call back another day, the customer service rep responded " do that ", and then hung up on me. This is not customer service, this is not how you treat your guest, if it wasn't for the guest staying in your hotel, you would'nt have a job at least not with RED ROOF INN. Here's some advice that I would like to share with you..... I rather pay a whole lot more for great customer service then to pay a really cheap rate and get horrible customer service........ I WILL NEVER STAY WITH RED ROOF INN EVER AGAIN, AND WILL NOT REFER RED ROOF INN TO NO ONE ESPECIALLY THIS LOCATION.

Staff were friendly, and the location was convenient, but the room had clearly not been vaccumed for a long time, and smelled of stale smoke, mildew, and something that might have been dog. There was a perfect little pile of cigarette ash right in front of the door of our (nonsmoking) room. A wad of gum stuck to the carpet. Pillows on one of the beds had dirty, rumpled pillowcases. We checked out after one night, though we had made reservations for two. It wasn't the bare-bones quality of the place (we expected that, for what we paid) but the dirtiness of the bare bones that bothered us.

When I got there everyone was nice and helpful. The room smelled very mildewy, the air conditioner worked, so I was happy.. lol. There was nothing but a basic room, no hair dryer, no cofee in the room, and NO WIRELESS INTERNET. arghh. I didn't think Rocky Mount was in the backwoods, but geez they didn't offer ANYTHING special at this hotel. Definitely got was I paid for.

good value, clean (no roaches, bugs, etc.). place was in better shape than I expected. I wouldn't go near the pool, though. Walls are a bit thin but for one night while on my way to Florida I'd stay again.

your basic room and toilet. it's exactly what you would expect for $50.