Giving it another go
By A Yahoo! Contributor, 1/15/07
We spent 9 nights in the Outrigger Sun City a few years ago. Unfortunately, the experience wasnt great but the apartment and the facilities were fantastic!!!
We had booked a 2 bedroom with air conditioning (I was surprised at the time that not all apartments in a 4 and half star resort werent air conditioned - especially in a hot climate) and on check in were put in a one bedroom without air conditioning (even though we had booked and paid in full for a two with air). This was rectified after alot of exasperation and upset on my part the next day. However, after filling up our fridge on the first day at an exhorbitant cost at the local 7 11, the staff who moved our belongings the next day threw out our groceries in error and the hotel was reluctant to reimburse us because I had thrown away the receipt.
There was not enough staff to cope with the influx of complaints by people nor was the poolside cafe manned with enough staff to cope with demands.
And yet again, the facilities were so superb that we are giving it another go next January, 2008 - will let you know how that turns out.
Dont be put off by this. Everyone deserves a second chance and this may have just been our bad luck first time around.
The apartments are huge and the number of swimming pools means that no-one is getting in eachother's way and couples can opt for the privacy of the plunge pool and people that dont like the kids splashing can use the huge indoor heated pool. It really is a first rate establishment in that regard.
Enjoy your trip!