Great staff
I travel frequently to different cities, mostly in Florida, on business. I have stayed at this hotel a number of times and the staff is consistently pleasant and helpful. I always order room service - the one time I had a problem they corrected it immediately. I also smoke and I cannot believe the number of hotels that treat a request for a smoking room as "optional." Consequently, I always insist that they tell me if a smoking room is, in fact, available. My experience is that the ONLY hotel that does not consider this to be unreasonable - or treat me with judgment - is the Clarion at Jacksonville. The nice people who work at this hotel more than make up for any lack of "updating" to the facilities. I will stay there again.