Good staff, but hotel needs improvement
By A Yahoo! Contributor, 10/12/07
The female staff member who checked us in, as well as the one who was on duty in the evening were wonderful and quite accomodating.
The rooms and some of the hotel policies, though are in need of "repair." Some of the rooms are extremely dirty and unkempt. The 1st room we had (Rm. 105) had a very dirty sofa & carpet and had not been cleaned well before we were given keys to the room. However, when we asked for another room, the front staff gave us one on the 2nd flr (Rm. 206) which was cleaner and much larger. Still the sofa could have been cleaner, but a comforter was in the closet so I was able to use it as "throw" to cover the sofa.
Also, while we were there it was homecoming weekend so there were a # of young people (and women who appeared to be "ladies of the night." on site). The hotel policy allows room rental to 18 yr. olds. We had to evacuate the hotel twice due to fire alarms, The 2nd one (about 12:30 a.m.) was because of the youth playing w/the fire alarm; the 1st (at 10:00p.m) was a guest who burnt popcorn in the microwave. These disturbances interrupted our sleep and caused us to be a little tired on Sunday morning.
But w/all that said, I believe w/some TLC and more concern given to cleanliness, this facility would be much improved. After each guest, the room needs to undergo a through cleaning and disinfecting. The sofas need to be steam cleaned frequently to avoid staining; a new sofa mattress would be real nice too.
The manager was on duty when we checked out on Sunday; he apologized for the disturbances the night before and offered us a free night at any of the ExtendedStay properties; this was a nice gesture.
Because I had booked the rooms for my group, I was truly embarassed and disappointed by the whole experience, including the unkempt condition of the hotel and the two disturbances,
