Gold Dust West-Carson City, Carson City

I stay here often because I like the clean large rooms. This time when I arrived I was told that I was charged a no-show fee because I was supposed to be there the day before. I explained to the desk manager that their system should not book dates the day of booking online since they have a 24 hour cancellation policy. She told me that there was nothing she could do. I informed her that they are about to lose a client that gives them at least 20 booking days a year and still she said no and that I would have to talk to the manager. I was going to stay one more day but decided I would talk to the manager first however she was not available and again I was told that the charge would not be removed by the morning manager. The hotel manager was not available so I left. I sent her an email from my room and told her my situation and wondered if she would love to lose a regular client for a one night charge. Bottom line is she removed the charge. She should allow her desk clerks to do this when they truely know that the client is a multiple repeat customer. I think I should have been treated better.

This hotel is great! It's very clean and has a friendly staff. We found lots of things for the kids to do including bowling and swimming. The rooms are clean and very comfortable! We loved our experience at this hotel and will definitely go back next time we are in town.

I enjoyed my stay both times in the past. The staff were all friendly, and supplied anything I required. The restaurant is very good also.

The rooms were very nice here. They only have one gift shop,I think they should ad some more. They should also put keno on the tv in the rooms. Other than that its very nice.

No microwave or refrigerator in the room. The room and the bathroom are clean.