Horrible Horrible
We have stayed at the Pointe every year for an IU football weekend for the past 10 years or so. Sometimes the condo units have been nice, other years quite dated and worn, but since it was the only place near Bloomington that could house our large crew, we've kept coming back.
This year was a mixed bag as far as the condo units were concerned, but the service was horrible. Hours after checking out we realized that we had left our young son's teddy bear and a very nice adult's Nike jacket behind. We promptly called to report the items that we were certain we left behind, and were told it would take several days for them to thoroughly clean the unit, but that someone would call us back if they found the items (that, again, we were certain we'd left behind). Nobody ever called. After many, many frustrating phone calls and after being told several times by the front desk that nothing was found and that the items simply weren't there, we finally got somebody to go over to the unit a week later, who found the jacket that they had either overlooked a half dozen times or had simply never bothered at all to look for at all, hanging exactly were we had said it would be. They never did find the much-loved teddy bear, which we can only assume was thrown away by the housekeeping staff rather than being turned in to the front desk. Our phone calls to the front desk were maddening. When I spoke with the manager to finally have the jacket shipped to us (of course, we had to pay for that), I told him how disappointed we were with their service, only to be told by him that "Well, I haven't heard anything good about you either." It was icing on the cake to be told that WE were the rude ones, after suffering through their incompetence and paying well over a thousand dollars for the privilege of staying in two 3-bedroom condo units at a mediocre resort.
