Turning Stone Resort And Casino, Verona

Back in the day the Emerald served the most tender, succulent baby back ribs I had ever experienced. No, I've never been to the Kansas City annual BBQ fest, but will. I stayed in a jacuzzi suite which was wonderful. Quiet, comfortable, clean. The gambling needs work, though - needs to be brought into the 21st century. In Pai Gow, the players should have the option of banking. And baccarat and craps need higher limits. In Niagara Falls I can play $10,000 hands, at Turning Stone, only $1,000. When I'm hot, I want them to PAY, it doesn't happen often enough. It's not like someone on a streak is going to bankrupt them and it might even start a buzz if somebody won, say, $100,000 at baccarat. Now they are having a tournament later this month but nobody will tell me any details, just the sketchy double-speak of the mailer. And please, back in the day I played baccarat there when you guys had a full-sized table and the limit was $5,000, and I played many a hand for $5,000, so stop sending me coupons for a $1.99 cheeseburger and fries. Fire your bean counters and put people in charge who know how to attract and treat high rollers. Upstate NY is becoming a slum, especially now that Kodak has gone belly-up, but there are still a few of us high rollers out here who like your place but go to the Falls instead because of the aforementioned items. I notice a lot of the negative comments here seem to have been written by one ignorant person with a weak grasp of the English language. LOL Epic fail, Pedro.

I have been to casino's all over the country and this casino is the worse. You are lucky if you can even get your bet back playing the slots. The place is filled with smoke and everyone seems mad ..I will not be going back to this casino

I have beeen going to this casino since it opened. I don't understand why your machines are so tight. No one really wins you just give enough to play for awhile and then get bored. I am retired and this is the one thing that my friends and I enjoy but sometimes have to stay home because we keep loosing.

i have been playing there for years and it just gets worse.....the super ball keno gets worse and worse and the same old people winning , i will be going to vernon casino and i am a native indian. all around service and gaming is terrible

I disliked the temperature inside. It was too hot inside and the ventilation was also very poor. It took 45 minutes for my beer to arrive at my table where I was playing. The only redeeming factor is the shop selling Native American jewelry. I won't gamble here again. The air conditioning and ventilation in Atlantic City is much better and it does not take forever to get a drink delivered to the table.

We have been going to turning stone for about 4 years and always had fun there until the last 8 months. Many times we stayed over and sometimes drove or took the bus for one day trips. We play the slots and the machines are so tight you can't even have fun anymore. If you do get a bonus it pays nothing. They used to earn karats on your diamond card but now you earn next to nothing. Stay there, eat there but if you play the slots go to Vernon Downs which is 7 miles down the road and have some fun. I have met several people that stay at turning stone but play slots at vernon downs. .

I wished I would have read this before I went. Visited after 2 years, thought I would give them a try again. STAY HOME!!! Spend $200 dollars on slots and only played for 3 hours. Could not win a thing. Even when I got a bonus on a machine, it didn`t pay anything!! Then I thought, I`ll turn my points in for free play. FAT CHANCE!! I accumulated 22 karats "points" on my card while playing. Went to turn them in for free play, was told I had to accumulate 50 karats in order to turn them in. Now, by my calculations, I would had to have spent $500 to get a $50 free play. PLEASE-STAY AWAY FROM THIS CASINO!!!

plain and simple, run by thieves. if you choose to go you will find out

We have stayed at Turning Stone numerous times for business events. It has always been a nice room for a decent price and they treat you well as long as you don't have any complaints. This trip, we had several and they didn't respond positively to any of them. The worst was that I suffered from what I'm sure was food poisoning as a result of eating undercooked chicken at a dinner they catered on the premises. I ate only food that was prepared and served by Turning Stone for 2-1/2 days so there was no chance it occured anywhere else. I do know that a piece of chicken I had for dinner the first night was undercooked. Because I was socializing while eating, I didn't notice until I had already eaten an undetermined amount that there was a problem. I became sick the next day and terribly sick overnight. I complained to the hotel manager on duty when we checked out the next morning, they said someone from food & beverage would follow-up later. The next day I got a call from someone saying that they would take care of things. I felt like they could at least comp my last night's room (because I was too sick to enjoy it) or even comp my massage that I had to pay for even though I was sick (the casino rules are that once you book it, you pay for it whether you go or not). He got back to me the following day and said that if I gave them my address, they would send me something- "probably tickets for the buffet or something like that" I thought it had to be a bad joke but he was serious. By this time, I had talked to a doctor and also did some research and was convinced I had salmonella from the chicken. When I told him that I thought they could afford to do more for me, he said he would talk to his boss and get back to me but I never heard from them again- subsequent calls went unanswered.

THIS PLACE IS A JOKE. I HAVE GONE WITH FIRENDS AND FAMILY AND NEVER AS ANY OF US WALKED OUT WITH MONEY. WE COULD SPEND A COMBINATION OF $300 TO $500 DOLLARS IN A NIGHT AND NOT WIN ANYTHING. THE PAYOUT IS IN THE CASINOS FAVOR. I KNOW ALL CASINOS THE CASINO ALWAYS IS IN FAVOR, BUT COME ON WHEN YOU GO TO TURNING STONE A FEW TIMES A YEAR, YOU WOULD LIKE TO AT LEAST BREAK EVEN OR WIN A FEW DOLLARS. THEY SUCK STAY HOME AND SAVE YOUR MONEY. YOU MINDS AS WELL THROW YOUR MONEY OUT THE WINDOW. THE SERVICE SUCKS, THE WAITRESSES ARE MISERABLE. MAKE SURE YOU TIP THEM BECAUSE THEY PROBABLY FLIP YOU OFF WHEN YOU TURN YOUR BACK, THATS IF YOU GET A WAITRESS TO COME AROUND. WE SAT FOR 3 HOURS BEFORE ANYONE CAME AROUND. ITS LIKE THEY ALL GO AND HIDE FOR A COUPLE HOURS THEN COME OUT. THE BATHROOMS ARE ALWAYS MESSY, THERE IS TOILET WATER ON THE FLOOR AND THE TISSUE PAPER IS ALWAYS EMPTY. PEOPLE DON'T FLUSH AND ALOT OF PEOPLE WALK OUT AND DO NOT WASH THERE HANDS (GROSS) THEY ARE TOUCHING THOSE MACHINES. THEY NEVER DIENFECT THE MACHINES, IF THEY DO THEY USE A RAG THAT HAS BEEN USED ALL OVER THE CASINO. THIS PLACEIS JUST DISGUSTING EVERY INCH OF IT. I WISH IT WOULD CLOSE DOWN, BUT WE KNOW THAT WILL NEVER HAPPEN, THE CEO IS JUST GETTING RICHER AND RICHER FROM ALL OUR MONEY. STAY AT HOME WITH YOUR FAMILY AND FORGET ABOUT THIS PLACE. IT IS EVIL.