Yahoo travel bad - Hotel manager great
My son and I had reservations at this hotel last weekend. It was booked and confirmed as a non smoking room through yahoo travel. Yahoo travel sent the reservation to the hotel as smoking. Busy weekend in Austin area so hotel has limited availability. Yahoo travel would not help and stated the hotel policy on nonsmoking was subject to availability. Joseph, the hotel manager stated that was not true. Joseph went above and beyond the call. He kept working until he was able to get us in a nonsmoking room for the weekend. The hotel is clean and well located. However, we'll stay there again just because of Joseph!!!!! We are done with yahoo travel.