Mahkota Hotel Melaka, Jackson

Just came back from there. The showerhead was not working so we got a plastic container instead to make up for it. The bathtub had a yellowish stain all around it. The aircon didn't quite work in the day but was super cold at night. Based on the family suite condition, I would definitely not patronise this hotel again. The saving grace was that there were 3 water pools for swimming and some water-slides that kids would like. Also, the breakfast buffet spread was quite good. Hotel location was not bad as well as it is near the shopping mall.

The room air-con was working properly - blowing hot in the day, and freezing cold suddenly in the middle of the night. Bathtub was stained and cracked. Showerhead holder broken and water trickles out. Only 2 worn out bath towels provided - no face & hand towels. Cushions and drapes need washing badly. TV set crackle loudly on and off suddenly. Bedroom wardrobe door falls out when sliding. Reception staff do not answer phone calls. You need to make repeated calls to get anything from housekeeping. Cups and crockery in room and coffeeshop are stained and chipped or scratched. They need a major overhaul and change in management.

All the bad review of this hotel is true. I have been there thrice and the standard is from excellent to worst. The water is rusty and the bedroom aircon is not cold for the two bedroom apartment. Will never stay there again.

Its a nice hotel there...toilet is clean.. even the bed also nice..and the barcony also.. we are really enjoyable there.. sure will be go again to there.... its worth to stay and just hotel should need more space for car packing...

We checked in to a 2 bedroom suites. No hand and face towels in toilets on 1st day. And 1 pipe under a basin licked. We bear w/ all these. 2nd day another toilet floor trap choked thus flooded the toilet. I infmed d housekeeping immediately & they replied politely that they would send someone. Called again more than half hour later cos we were juz sitting & waiting, dare not even use the toilets in case d maintenance man came. Waited for another half hour, I decided to use the toilet which d basin had a licking pipe, so letting d maintenance repair the flooded toilet only. Finally they came n I again called the housekeeping to clean up that toilet. Only now 2 sets of face towels n hand towels were given (eh? so Mahkota IS 4 star!). My relative from nex door(1 bedroom suite) complaint to us that they only got 1 bath towel and called to request for another 1 & it took more than an hour to come. Same, she waited until can't wait & took a bath w/o using a new towel. On the day we checked out, there were argument over the room rates. What we confirmed from internet booking was different from their charging rates. During the argument, I brought up (1) the flooding and licking, and about the hand n face towels and my relative also mentioned about (2) the 1 hour waiting. I said we are here for short holidays & no one has time to sit and wait. The manager replied: (1) So its because of the price you now complain about the towels and choked? (2) But the bath towel still come right? How professional!!! I told him,"whatever I said, you should juz say sorry and thank you for your feedback." and that "You will investigate why internet pricing is misleading". Why I recommend you staying in this hotel is because after staying, you will appreciate the rests in the world. This hotel charged 4 star rate with a 2 star manager and service. Just demand for whatever you think is right, don't be like me; bear with it. When brought up to the manager, only then you realised you could get sarcastic remarks.

The location is very convenient.It's very near Shopping centre,souvenirs shop. The room was comfortable and the service was good. It has good cafe and good foods Swimming pool,playground,gamesroom etc.

I like to go ther because it is a good and beautiful place and it service is olso very good and it infont is a seaside and i olso like to go to seaside so i like it.

It is near the shopping centre. The food is good and the view from the hotel is good. Hope to visit your hotel next week. We shall be driving up there from Singapore. The staff has rendered good service.

I can smell something not right from the sea !!! and no beaches to play sandcastel!!!!!and I don't like hotel floring because there no carpet and make my foot so coald !!!! I like the swimming pool and the only hotel that wee can swim until 10.00pm !!!!

The hotel is big and looks presentable from the front, it has a nice water feature at the side and a welcoming foyer. The location is great. However when walking along the corridors to our room, one can see that it is badly in need of a new coat of paint in quite a few places. We had to request for a change of rooms as our apartment cum room was not up to standard at all. It was musty, felt like it had not been lived in for quite some time. It was not air-conditioned, the carpet was old, the kitchenette was sticky and dusty,and worst of all the water coming out from all the taps were rusty! They upgraded us to a better room which was nice but after the initial shock, the overall experience of staying at this hotel was not as pleasant. The quality of the staff service varies, with the exception of those at the reception desk, the rest of the staff we came across could barely comprehend English. The hotel really needs an overhaul in terms of its facilities and its staff better trained to understand simple English to provide better assistance to guests. We won't be staying at the Century Mahkota the next time we are in Malacca.