Hearthstone Inn and Suites, Shepherdsville

the hotel is no longer hearthstone...it is now a ramada and the changes are GREAT!!!! the staff seems nicer, prices are lower, and it is just all around better...since ramada has took over, there have been great improvements and the improvements are still occuring....

We stayed at the Hearthstone Inn and Suites March 28, 20008. The first night that we had reservations we were going to have to have slumber mats brought to the room because they didn't have a room with two beds. (Hotel was full). We arrived at the hotel around 4-5. As soon as we arrived our children were begging us to take them to the water park. (The only good thing about the hotel). We quickly assessed the room and noticed that the bathroom door had been bashed in. We weren't concerned with the appearance, but quickly realized that the door locked anytime that you shut it. This was a concern because we have three small children. We were told that maintenance would look at this. We, reluctantly, left our room to take our children to the water park. We also noticed that our TV wouldn't come in. This was another problem for my husband who was looking forward to watching the NCAA basketball games. We were only able to get a couple of channels (very fuzzy). I'm not sure if this was a problem with their cable or the TV itself. No-one of course could help us with this. The next morning, I took my two older children to the water park. I started to feel bad and as soon as my husband arrived (with the baby), I darted up to the room .... to the bathroom. I rushed in because I was sick and I shut the door. I was LOCKED in. I couldn't get out. I stayed in the bathroom for about 45 minutes, before my husband came back to the room with the children. He starts knocking on the door and I have to yell to him that I can't get out of the bathroom. He tries to communicate with the housekeeping staff, but they couldn't speak English very well. He can't get in the door because I have also locked the deadbolt lock (habit). So, there I am (LOCKED IN....Hot... and scared that it's going to be forever before someone can get me out). My husband, after realizing that it's going to take some heavy duty equipment to get through the outside door instructs me to try to kick the door open. I kick and kick until I finally kick the door open. I'm so thankful that I didn't break my foot or that there wasn't a fire. I was hysterical at this point. In the meantime we get a phone call from the front desk and the clerk asks us to please check out of our room. My husband begins to tell them that I have been locked in the bathroom and that we have another room reserved. They didn't care. My husband, very angry, goes down to talk with the clerk at the desk. He apologizes, however, claims that he is not maintenance and cannot help that the door doesn't work. He takes $30.00 off of our bill, but claims that he shouldn't do that much for us. He did not seem to be an educated man that knew how to take care of hotel guest. I was crying as I left. When I walked out the door I hear him say, 'GEEZ.... What else did she want? So the bathroom door got locked!'. I called the fire department, but because it was the weekend and it was no longer an emergency I decided to leave a message. I am sure that this is a fire code violation. I am also going to contact the BBB. This was just really scary and I thought anyone who reads these reviews would want to hear about it. I am a reasonable person, but felt that my family's rights and safety were violated at this hotel.

We stayed here for 1 night and the kids had a blast! The water was very cold and they kept telling us the heater was on. It was super convenient to eat in the restaurant next to the water park. The hotel staff was great and the lifeguards were very good too. If the pool was warmer it would have been perfect!

The staff is very poor. My phone reservations where incorrect. The room has no fridge and in poor condition. The free breakfast is only bread, muffins, and cerial. The "water park" has only four slides 2 for bigger kids and 2 for younger kids. They won't let you take anything into the waterpark such as water or snacks for the kids. My kids where bored quickly and ready to go after 2 hours.

we just stayed there this past weekend and my husband and I had a great time. The Waterpark is just the perfect size to keep an eye on the kids and enjoy it yourself. I read some of these other reviews that poo-pooed the place and they just don't get it. Everyone I spoke to there was really enjoying themselves. All of the staff was very friendly and helpful as well. We will definately be back again and again. i

Room was creawling with ants. Went to front desk to complain in the morning, girl admitted they don't have professional exterminators. She seemed like she really could care less and did not offer toremedy the situation. Definitely will not return.

We had a great evening as a family. My only disappointment was that the pool closed at 9 PM. The girl at the front desk was friendly. The room itself was a good size. My wife is a clean freak and it passed her inspection (we checked room upon arrival). Kids were worn out the next day from swimming. We will be back

The water slides were fantastic. Can't wait to go back. Staff was friendly. The room was very clean-it smelled clean, not musty- like other hotels. Breakfast was ok (continental). All in all -a nice inexpensive 2 day vacation close to home.

The rooms were immaculate. Our housekeeper was incredible! The staff were friendly and helped us find things to do in Louisville. The hotel is a few minutes out of town but it was worth the drive. Our kids loved the water park, which was reasonably priced. Altogether we spent a little over $100- this is not a cheapie motel. But it was a good nights sleep and our kids had a blast.

Great service. The mattresses were very comfortable. Room was great with a fridge/microwave. They had cereal and muffins for breakfast. Can't say that I disliked anything. We had a travel coupon for $59.95 and didn't get to go to the pool. But overall, it was a great value.