Country Inn Suites By Carlson Germantown WI, Germantown

The customer service was HORRIBLE. I had my wedding 2 months ago and first they gave my room to someone else which took us the whole night to clear up. After our stay my friends who they gave our room away to paid for their room in cash and I was later charge FOR THEIR ROOM. They gave us the run around for the past two months in trying to get this figured out. They claim that my friends never paid for their room, which was a complete LIE! When talking with Ryan on the phone he laughed in my face about the whole situation and never did anything to try and fix it. Sue was nice, but did not have a CLUE to what goes on there. The night shift receptionist was either brand new that day or a complete idiot. We will NEVER stay at this hotel or ANY in their chain ever again!