Sleep Inn Sevierville, Sevierville

This is a great value. My stay was excellen. Youu are just past the place where traffic will congest on b usy weekends, close to attractions. It is very fair in pricing, clean and the staff is courteous. I also felt secure here. For the dollar, it exceeded the value. I have stayed in the area numerous times and have spent more many times for less hotel. I will book all my future trips at this hotel. I travel to this area 3-4 times a year for the last 5 years now.

We had reservations and had to cancel them, which all occured the same day (December 24,2008). The hotel acknowledges that made the cancellation but will not return our reservation fees because they said first that we did not cancel before 4:00 P.M. (We didn't make the reservation until after 4:00 P.M. that day) and they also said that they acknowledged our cancellation and did not charge us, but Priceline.com charged us and we would have to take it up with them. We checked with Priceline and they told us that Sleep Inn charged them the entire fee and would not refund our reservation fee. The desk staff was rude and unfriendly, and called me HONEY at least ten times!