BEYOND THE CALL OF DUTY!
By A Yahoo! Contributor, 7/7/08
GREAT CUSTOMER SERVICE EXPERIENCE-EXTRAORDINARY!!!!
Although I never write reviews of service, I felt so strongly about the commendable service I had received here, I felt everyone should know. I had booked a room for my mother and I who were coming into town for my niece's graduation. The night before we were to come, I received a call that my niece and sister were in a very bad car accident. My sister was hospitalized and my niece had no place to stay. Since my niece had a broken leg and a broken bag, she could not manage walking up the stairs for the room we had received that afternoon. Even though the manager did not have a guaranteed clean room for all her guests since our room was used already that day and her housekeeping was gone for the day, she allowed us to stay in her handicapped-accessible room. This meant that my niece could use a handicap shower before her all-important high school graduation! The manager was very accommodating and made no requests for added charges. The room was excellent, very clean and extremely comfortable beds! We appreciate her kindness especially when going beyond the call of duty is considered to impede the value of the dollar to many businesses these days.