Sunset Beach Resort and Spa All-Inclusive, Montego Bay

I would like to say first that this was my first visit to JA, my grandfather place of birth. JA is a beautiful place and the people (a small few them are honestly nice) show two different faces to the visitors (knowing that they're spending money). Sunset Resort and Spa is a 21/2 to 3 star Resort. What I liked about the resort was the day Manager and how she handled problems and her way of communicating. The problem is that we wasn't getting fresh towels, two days without getting them when I went to the front desk and the worker there was offensive and got an attitude (3rd day I was there all this happened) because all through the day I asked for fresh towels and the removal of a cot in my room. I was told repeatedly they there bringing them and so on. Other than that the food wasn't great fruit was either overly ripe or not sweet. The bartenders inside the resort water down the drinks and called me Yo on the 2nd day I was there I told him not to do that, I figure he did thatbecause we were the same color. The waiters there I loved most of all they were totally professional and customer service is what the gave 100 per cent. Overall it was not a bad experience staying there but they are all about the US dollars and you can't use the sauna, you must pay for it and the amenities posted on this site misleads you into believing you can. This place is definitely a family resort if you don't want children around don't go there. I picked the wrong resort to go to. I love kids but I wanted it to be more of an adult nightlife and all the adults was tire by 11:00 and the Resort was dead by then so you had to go out to clubs to have a real adult good time and the clubs cost about the same as US to get in. I advise everyone looking at this resort for a vacation to know exactly what you want and how much want to spend, you get what you pay for. And if you want to be in a family envornment or not. The entertainment was marvelous.

I love Jamaica. The people are warm and friendly. The island is a beautiful paradise. The Sunset Beach is comfortable and very clean; the staff and food are excellent; the beaches immaculate. I have been to Jamaica 6 times and the Sunset Beach the last four times. I will go back again. I also like the location of the hotel. I go to Jamaica to get away and relax. The Sunset Beach is not in the midst of all the action and people, and I love that. It is peaceful and beautiful. The sunsets are magnificent. I haven't been able to afford to go in six years, and I pray that I will be able to go again in the next year or two. I love the Sunset Beach Resort and Spa, and that's where I will stay again. Jamaica, an island paradise with beautiful beaches and countryside; warm and friendly people; a great getaway; my peace place. I highly recommend this destination.

My daughter and I had a girls' trip and it was great. We could not find one thing we did not like about the resort and the staff. Kareen at the Funjet desk was WONDERFUL! We loved Jamaica and the resort. Thanks for making our first visit a wonderful relaxing experience. No problem, mon!!!!!

We spend about 6 hrs. at this lovely resort. Had a great time at the beautiful beach, lazy river, large swimming pools, food is buffet style and above average. Drinks were very good and all this for 60 dollars per person. Two miles from ship or 3 dollars per person by taxi. Try it I know you will like the place if you like all above.

It all began great. We went to Jamaica for the very first time to get married. We went to Sunset Beach Resort & Spa because it seemed nice enough and was close to the airport. It is a family resort, but appeared to be good enough for our wedding and honeymoon. I guess it would have been just fine until our room was burglarized by housekeeping. We were not on the bottom floors and the room was not ransacked and there was no sign of the door being forced in. Housekeeping was the only person in the room and we have no reason to believe otherwise. Nothing of any great value was taken except for my wife’s prescription medicine--medicine she needed. The whole pill bottle was taken out of the bathroom while we were out. We looked all over before calling the front desk. I wish we never bothered to report the crime to them because things went from sad to bad. They sent up a goon squad to interrogate us and then search our room as though we hid the pills and were just saying this for the heck of it. We felt so violated. I asked exactly who was the maid that cleaned our room and they refused to tell me. After the interrogation, room search, and dismissal of our claim they left and said there was nothing that could be done. We were so upset. It is bad enough to be violated and victimized in your own country, but to be in a foreign country and be a victim of a crime is so much worse. What can you do? I called the police and they told me that according to Jamaican Law, they could not set foot on the property unless the hotel called them and allowed them to enter. That is absurd, but I called the front desk and asked that they call the police. The front desk refused to call the police and told me to talk to the day manager tomorrow. This was getting worse and worse in terms of anger. This was to be the best time of our life and we were waiting precious hours with this ordeal and were not being treated like quests but instead we were treated like criminals. I did talk to the day manager the next morning and that was almost as upsetting as being interrogated and my room being searched by the goon squad. He dismissed my claim that we had any medicine stolen by the maid and said we must have left the door open or maybe we left the medicine at home or somewhere. It was absurd. I asked for him to call the police and he refused. The manager did offer to call a doctor to have a prescription filled for us and we could go into town and purchase a new prescription (at our own cost without insurance coverage). And this would take even more of our time left in Jamaica. My wife said not to bother as we were leaving the next day. We made an attempt to enjoy our last day there knowing we’d never return again.

We have stayed here and been very pleased 4 times and this will be number 5. erh I am taking people with us on this visit March 12, 2011. Have recommended this to a lot of other people, and all have seemed pleased ! My family (son and daughter) have been there multiple times and the son now takes his tribe now. I read a review about this being a Ghetto Experience, I must have missed something ???? Perhaps thes folks should go all out and spend more somewhere else. Always pleased w/ Staff, food, and service of the staff.

I have been to this place for at least 4 or 5 years and for the kids it has got better since they added the pool. the food is not great nor good any more you are paying for the pool area.my cell phone was stloen and no one said they will help pay for it .also it has been about 5 months and have not heard anything.the rooms still have not been up graded nither has the bathrooms.the towels not so white anymore.same food just cook in a different ways.when they say children are free it not true. we have paid 45 dollers a night for my child so when they say they are free it is not true . at the time my son was 8yrs old for a family of four not worth it!!!!!!!!!!!!!!!!!!!!!!!!!!

I have been going to the island and have also been to the Sunset Beach Hotel & Spa from between Feb 2002 through Oct 2005 35 times and have always had the greatest time of my life, the staff was the greatest and i've been to other islands and i will never ever stop going to Sunset Beach.

THE PLACE GETS SO CONGESTED, PEOPLE WITH CHILDREN DO NOT CONTROL THEM, THEY JUST GO TOUCH THE FOOD AND THEN PUT IT BACK. I LIKED THE STAFF, THEY WERE GREAT, CUSTOMER SERVICE IS GREAT. THE BUFFET WAS GOOD THE FIRST TWO DAYS, BUT THE FLIES MADE IT HORRIBLE, SAME FOOD OVER AND OVER. THE ENTERTAINMENT GROUP VERY BORING, THEY KEEP ON REPEATING OTHER PEOPLE SONGS. THE ONLY PART I ENJOYED IS WHEN THE GUESTS TOOK THE STAGE TO DANCE, THAT WAS AWOSOME. THE TOWELS WERE FULL OF STAINSSSSSSSSSSSSSSS!!!!!! MOULD IN THE BATHROOMS. THE HOUSE KEEPER WAS GREAT!!! THIS WAS NOT MY CHOICE WHEN I WAS BOOKING THE TICKET, AGENT JUST TURNED THE RESERVATION TO THIS HORRIBLE HOTEL. THERE IS NO WAY I COULD HAVE STAYED IN THIS HOTEL AFTER READING THE REVIEWS. "CAUTION" IF U CAN READ THIS DO NOT STAY AT THIS HOTEL. IT IS HORRIBLE. THE JUTA TAXI STAFF ARE GREAT, BUT IF THEY TAKE YOU TO NEGRIL, THEY AGREE THAT YOU WILL STOP AT THE SHOPPING CENTER, AT THE END THEY SAY NO WE NEED TO GO BACK. THEY JUST NEED TO STICK TO WHAT THEY TELL TOURISTS. IF YOU WANT TO REALLY HAVE A GOOD TIME, PLEASE GO SOMEWHERE ELSE PAY MORE AND YOU WILL REMEMBER JAMAICA FOR THE REST OF YOUR LIFE. BUT NOT THIS HOTEL.

Sunset Beach was recommended by a co-worker. I must say we really enjoyed our stay. I am coming back next year because I know my kids would love it. The staff was great, the beach was nice, the food was good and the location was great.The only negative thing I have to say is too many flies at the buffet and check in was exhausting.